Accessibility Services

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We provide resources, services and program accommodations that enhance accessibility for all users. To tell us more about your needs, contact Senior & Accessible Services at 847-870-3712 | TTY 847-392-1119 |

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Disability and Supportive Accommodations

Entering the Building from Accessible Parking Spaces

The library provides Accessible parking spaces on the north side of our parking garage.  Although entry to the building is currently through our Dunton Avenue entrance or via the northeast corner of the parking garage (stair and elevator access),  anyone unable to use those entrances may come into the library though the exit door nearest the accessible spaces in the underground parking garage.  Let the library staff person at the door know that you are in accessible parking and unable to use the Dunton entrance.

Sign Language Interpreter 

The library will provide a sign language interpreter for youth or adult programs. Call us at 847-392-0100 or at TTY 847-392-1119 a minimum of three business days (M-F) in advance. 

Other Accommodations

Please complete the Disability and Supportive Accommodation Request form or contact us at 847-392-0100 a minimum of three business days (M-F) in advance. 

Disability and Supportive Accommodation Request

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Assistive Devices and Technology

Assistive devices and technology available for our customers to use in the library:

  • Motorized scooters (ages 16 & up) and rollator walkers are on the main floor at the Dunton Street entrance and the lower level underground parking entrance.
  • Assistive listening is available in the library's Hendrickson Room through a hearing loop that supports hearing aids with a T-coil mode. 
  • Optelec table-top magnifier is available in the fiction area.  Assistance available at the Info Desk.
  • Magnifying glasses and sheets are available at the Info Desk.
  • Personal amplifiers are available at the Info Desk.
  • Zoom Text is available on one public computer at the Tech Learning Center. 
  • NVDA screen reader is available on all public computers and laptops in the Tech Learning Center. 

Borrow Assistive Devices

The Library of Things collection offers Arlington Heights cardholders the opportunity to take home and try a variety of assistive devices and technology. Check out our assistive devices collection in the Library of Things. 

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Accessibility Services for Youth

Learn more about the library's resources, services and programs for youth on our Accessibility Services for Youth page.

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Request Library Delivery Services

For Arlington Heights cardholders, we can deliver books, music, movies and more on a monthly basis for as long as you are unable to visit the library due to a temporary or permanent condition. This service provides accommodations to those who cannot physically visit the library.  Due to COVID-19, eligibility requirements have been updated.

Who is eligible?

  • You must be a resident of Arlington Heights.
  • You must have or be eligible for a resident Arlington Heights library card.
  • You are temporarily (minimum of 30 days) or permanently homebound due to illness, age or disability, or you are the primary caregiver for someone who meets the previous requirements.
  • There is no age limit/requirement.
  • COVID-19 UPDATE – Residents in the high-risk group, as identified by The Centers for Disease Control and Prevention (CDC) that includes older adults and people who have severe underlying medical conditions, may qualify if they (or a designated surrogate acting on their behalf) are unable to use the library, bookmobile or Reading Room branch at the Senior Center to obtain materials.

Request Library Delivery Services

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Check Out Materials

Browse our catalog for enhanced media materials:

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eBooks and eAudiobooks

Closed-captioned videos

Described videos 

Illinois State Library Talking Book and Braille Service

Talking Books

Illinois State Library Talking Book and Braille Service is a free program available to qualified individuals who are unable to read due to a visual or physical impairment. A digital player and accessible materials (digital audio and braille books and magazines) are mailed to your home. 

Senior & Accessible Services staff can work with you to determine your eligibility and complete your Talking Books application. Once your application is accepted, we are available to assist you with setup and book requests.