Stay informed: The latest information on library services

Updated December 1

Copying, printing, scanning, faxing and laptop checkout available
Equipment for copying, printing, scanning, and faxing is available on a walk-up basis at a new self-service tech station located in the underground parking north library entrance. Use is limited to 10 minutes and one party at a time. One-hour laptop checkout with an Arlington Heights Memorial Library card is also available from this location. These services are available from library opening to 15 minutes before library closing.
 

Updated November 27

Underground parking lot return bin available
A return bin in the underground parking lot is available for customers who do not plan to use the drive-up window. This bin is strictly for returns only and is currently located near the piano in the underground parking lot. The normal drive-up return drops will be available for customers who also need to visit the drive-up window.

Dunton walk-up service available for craft kits, program supplies, holds and book bundles
Walk-up services at the Dunton Entrance are available. Pick up your holds, craft kits and program supplies here. We will also have book bundles and staff picks available for check out. While these will not be available for browsing, we will be able to check items out if you want to explore something new. 

Masks are required for walk-up service (except for customers two years and younger).​ If you cannot wear a mask for medical reasons, please contact library staff for accommodations at accessibility@ahml.info or call 847-870-3642. If you prefer a contactless pickup, please text 224-762-8304 when you arrive to request your hold, craft kit, program supplies, book bundle or staff pick. Staff will reply letting you know when to approach the entrance to pick up your item(s).

 

Updated November 23

Walk-up hold pickup available

The Dunton Entrance is now being used as a walk-up hold pickup location. If you are walking or riding your bike to the library to pick up your items, please use the Dunton Entrance. When you arrive, please call 224-762-8304 so that we can bring your items to the entrance door. Masks are required for walk-up service (except for passengers two years and younger).

If you are in a vehicle, please use the drive-up window.

Contact us
Phone - 847-392-0100
Email - questions@ahml.info
Chat - at the bottom of every page on our website

Updated November 18, 2020

Senior Center update
The library’s Senior Center branch will be closed effective today at 1 p.m.  Our Senior Center library programs will continue to be offered virtually on Zoom.

The bookmobile is a contactless hold pickup location 
Library items can be picked closer to home through the bookmobile's contactless hold pickup system. You can place a hold online for any one of our 24 bookmobile locations and meet us there during the designated times of the stop. When you arrive to pick up your hold, text us at 847-533-2000 with your first and last name and we will text you back when your items are on the outdoor table next to the bookmobile ready for pickup. Your holds will already be checked out to your library card. Click here to learn more about the bookmobile's schedule.

You can also pick up holds at the drive-up window. If you've already been notified your items are ready for pickup and would like to change your preferred pickup location, contact us via chat or email at questions@ahml.info, by calling 847-392-0100 or by going to your My Account webpage at ahml.info and selecting Request Pickup Location Change.

All holds remaining on the in-library hold shelf will be moved to the drive-up window for pickup when the library building closes starting Friday, November 20.

 

Updated November 17, 8:15 p.m.

Effective Friday, November 20:

  • The Arlington Heights Memorial Library building will be closed to the public.
  • The library's collection will continue to circulate.
  • The drive-up window will remain open. Customers can request and place holds on items 24/7 through the library's website. Select the drive-up window as your preferred pick-up location. 

Drive-up window service

Masks are required for drive-up window service (except for passengers two years and younger). This additional safety step is based on the most recent guidance from the Illinois Department of Health reiterating face coverings are an effective way to prevent the spread of COVID-19.

Here's how drive-up pickup window service works:

  1. Have your library card and any additional family members' cards ready.
  2. Enter the library's parking garage, follow directional signs and proceed with caution to the drive-up window.  
  3. Hold pickup customers must wear masks (except for passengers two years and younger) as do our staff, to help slow the spread of the virus in our community. If you cannot wear a mask for medical reasons, please contact library staff for accommodations at accessibility@ahml.info or call (847) 870-3642. 
  4. Verify your identity at the window. The staff member will place your items outside the window, and you can be on your way.

Returns

All outdoor book returns are open.

  • Items returned will be quarantined for 72 hours (3 days) before they are processed, checked back in, and recirculated. This is for all library items, including Library of Things, STEM kits, puzzles and games.
  • Please allow up to 10 days for returned items to clear from your account.
  • No late fees will be assessed while items are in quarantine.
  • If you have concerns about being able to return your items, please email us at questions@ahml.info, or call 847-392-0100

The library is following the Governor of Illinois' Tier 3 COVID-19 resurgence mitigations that will take effect in every region across the state in an attempt to slow the spread of the virus.

 

Updated November 13, 2020
5:20 p.m.

The Library is open.

If you prefer, place holds online for books, movies and more and use our drive-up window to pick up your holds when they are ready.

The following service changes take effect Monday, November 16: 

  • Study tables and seating throughout the library will no longer be available.  
     
  • The time limit for customer visits will be reduced from 2.5 hours to 1 hour. 
     
  • The bookmobile will operate as contactless hold pickup only; customers will not be permitted on the bookmobile. Click here to learn more.
     
  • The Senior Center is currently open; operations are determined by the Village of Arlington Heights. Please visit their website for the latest information.

Capacity limits and visit length will continue to be monitored to protect the health of our staff and customers, and to help slow the spread of the virus in our community. Everyone has a role to play in reducing the spread of COVID-19 and staying healthy. Stay home if you are not feeling well. 

Any change in operations and services will be posted at ahml.info/StayInformed as they are available. For questions or additional information, contact us by email at questions@ahml.info, chat with us at ahml.info or call (847) 392-0100.​

Find the latest updates on library services on our website at ahml.info/StayInformed.

 

Updated November 13, 2020

Bookmobile is a contactless hold pickup location

Library items can be picked closer to home through the bookmobile's new contactless hold pickup system. You can place a hold online for any one of our 24 bookmobile locations and meet us there during the designated times of the stop. When you arrive to pick up your hold, text us at 847-533-2000 with your first and last name and we will text you back when your items are on the outdoor table next to the bookmobile ready for pickup. Your holds will already be checked out to your library card.

You can also continue to pick up holds at the drive-up window if you prefer. If you've already been notified your items are ready for pickup and would like to change your preferred pickup location, contact us via chat or email at questions@ahml.info or by calling 847-392-0100.

Click here to learn more about the bookmobile's schedule.

 

Updated November 9, 2020

State public health officials recently announced COVID-19 Resurgence Mitigations. These mitigations will not change the library services and operations we are currently offering, as the library is in compliance with all current guidelines and mitigations.

Capacity limits and visit length will continue to be monitored to protect the health of our staff and customers, and to help slow the spread of the virus in our community. Everyone has a role to play in reducing the spread of COVID-19 and staying healthy. Stay home if you are not feeling well. 

Any change in operations and services will be posted at ahml.info/StayInformed as they are available. For questions or additional information, contact us by email at questions@ahml.info, chat with us at ahml.info or call (847) 392-0100.​

Digital Microfilm Reader in Service

Our digital microfilm reader is back in service in the Shackley Room. Please call the library at 847-392-0100 to make an appointment if you'd like to use this machine. Appointments are available for one hour and are open to residents and nonresidents. Click here to learn more about our Genealogy & Local History services.

Updated September 30, 2020

  • Study carrels are available in the quiet areas of the library.

Updated September 15, 2020

The library has expanded services, including: 

  • Increasing the allowable customer visit length from one hour to two-and-a-half-hours.
     
  • Socially-distant work and study areas in the library are available on a first-come, first-served basis, with one chair per table in select areas of the library's first floor, including Kids' World. An additional chair per table may be requested at the Tech Learning Center Desk or the Kids’ World Desk if the table allows for adequate social distancing, tables are limited to two users. Tables in the Hub are limited to one person/chair per table due to the size of the room.
     
  • Computers are available in the Tech Learning Center, the Hub and Kids' World, and are limited to one-hour use.  
     
  • Masks are required for all customers over age two when entering and while in the building and at the drive-up window. 

Capacity limits and visit length will continue to be monitored to protect the health of our staff and customers, and to help slow the spread of the virus in our community.

Updated August 31, 2020

Returns

  1. All outdoor and indoor book returns are open.
  2. Items returned will be quarantined for 72 hours (3 days) before they are processed, checked back in, and recirculated. This is for all library items, including Library of Things (LOT), STEM kits, puzzles and games.
  3. Please allow up to 10 days for returned items to clear from your account.
  4. No late fees will be assessed while items are in quarantine.
  5. If you have concerns about being able to return your items, please email us at questions@ahml.info, or call 847-392-0100

Drive-up window service

Masks are required for drive-up window service (except for passengers two years and younger). This additional safety step is based on the most recent guidance from the Illinois Department of Health reiterating face coverings are an effective way to prevent the spread of COVID-19.

Here's how drive-up pickup window service works:

  1. Have your library card and any additional family members' cards ready.
  1. Enter the library's parking garage, follow directional signs and proceed with caution to the drive-up window due to increased pedestrian traffic in parking lots. If you are on foot or a bike, please come in to the library to pick up your items.
     
  2. We ask our hold pickup customers to wear masks (except for passengers two years and younger) as we do our staff, to help slow the spread of the virus in our community. If you cannot wear a mask for medical reasons, please contact library staff for accommodations at accessibility@ahml.info or call (847) 870-3642.
     
  3. Verify your identity at the window. The staff member will place your items outside the window, and you can be on your way.

If you have multiple holds and realize you won't have time to read or watch them all at once, freezing your holds will allow you to manage when you are ready for an item, and you won't lose your place in line.

Updated July 14, 2020

Senior Center holds moved to Drive-up window
Although the Senior Center is now open, we are not offering hold pick up at that location. Reserved items that were originally requested for a Senior Center pick up have been redirected to the Drive-up window at the library. Your hold notice may still say Senior Center as the pickup location, however, your items will be at the Drive-up window. We apologize for the inconvenience as we change operations due to COVID-19 for the safety of our customers and staff

Updated July 7, 2020

Senior Center Reading Room
The library’s Reading Room branch at the Senior Center is open, with limited capacity, to browse and check out materials, 9 a.m. - 1 p.m., on Mondays, Wednesdays and Fridays.  All Senior Center users will need to complete a health questionnaire and temperature check conducted by the Senior Center for admission to the building.  Screened visitors for the Reading Room will be admitted as space becomes available.  When entering and while in the building, everyone must wear a mask and practice social distancing.

Our collection of materials has been arranged to support social distancing, and self-checkout is encouraged.  A reduced number of computers are available with use limited to one-hour. 

Reading areas, newspapers and hold pickups will not be available at this time.  Returns of Arlington Heights library materials, including Reading Room items, can be made in the outside book drop to the west of Senior Center entrance.  The library is not currently accepting donations. 

For any questions regarding library services and programs at the Senior Center, please contact us at seniorservices@ahml.info or call us at 847-870-3712.

LINKin hold requests
You can place requests online for items from our LINKin partner libraries. Please anticipate longer than usual delivery times and limited availability, as not all libraries are yet fully open.     

Updated July 6, 2020

We're excited to welcome you back to the library!

Although things look and operate differently, what hasn't changed is our commitment to provide our community with the best customer experience possible. Thank you for your patience, cooperation and ongoing support! Here's what you can expect during your library visit:

The first floor of the library building is open to the public with limited capacity. We ask that customers limit their time in the building to provide for social distancing and limited capacity. Limited seating is available at study tables on the first floor, the Hub and Kids' World. The Studio and conference rooms (along with the entire second floor) are not available. Computers, copy machines and printers are available and are limited to one-hour use. The library collections are available to browse and self-checkout stations are available.

When entering and while in the building, customers over age 2 must wear a mask, practice social distancing and follow directional signage. If you cannot wear a mask for medical reasons and would like to visit the library, please contact library staff for accommodations at accessibility@ahml.info or call (847) 870-3642

Guidance
The library is following the Governor of Illinois' Executive Order 2020-43  and guidance from Cook County, the Illinois Department of Public Health and the CDC to help slow the spread of COVID-19 and protect the health of our staff and customers. Everyone has a role to play in reducing the spread of COVID-19 and staying healthy. Stay home if you are not feeling well. 

Library building and Drive-up window hours:

First Hour on Fridays in the library
Reserved for vulnerable customers  

9 a.m.-10 a.m.  

Monday-Friday 9 a.m.-8 p.m.  
Saturday 9 a.m.-5 p.m.  
Sunday 11 a.m.-5 p.m. 
 

Contactless hold pickup for notified customers  
We are notifying customers via email when their holds are ready for pickup at the Drive-up window in the underground parking garage, at most regular bookmobile stops, or inside the library on the hold shelves near the circulation desk. You can select your preferred pickup location for holds that aren't yet ready for pickup from your online account. If you've already been notified your items are ready for pickup and would like to change your preferred pickup location, contact us via chat or email at ahml.info or by calling (847) 392-0100. You will have three days to pick up your items.

If you have multiple holds and realize you won't have time to read or watch them all at once, freezing your holds will allow you to manage when you are ready for an item, and you won't lose your place in line.

Bookmobile service  
The bookmobile has resumed its regularly scheduled stops with modified services for social distancing. Hold delivery service is provided to notified customers. Enjoy pre-packaged bundles of materials available for immediate checkout. Customers are not allowed on the bookmobile for browsing at this time; returns are accepted. Contact the bookmobile staff at bookmobile@ahml.info for more information. 

Book donations  
We are unable to accept book donations until further notice. 

Virtual services and programs will continue.

hoopla and Kanopy download limits
As of July 1, hoopla and Kanopy limits have returned to their normal 10 item limits.

Get the latest news on library services 
Updates about library services are posted at ahml.info/StayInformed as they are available. Questions? Contact us by email at questions@ahml.info, chat with us at ahml.info or call (847) 392-0100.

Safety is our priority. Expect...

  • Customers over age 2 must wear a mask when entering and while in the library
  • Monitoring and limiting customer capacity at entry and exit
  • Cash is not be accepted at this time; please pay fines online with a credit card
  • Reminders for social distancing of 6 feet or more
  • One-way browsing in the stacks
  • Kids' World browsing capacity is limited
  • Please use self-checkout stations whenever possible
  • Plexiglass shields are installed at service counters
  • Dedicated first hour Friday service for vulnerable customers
  • Contactless pickup of online holds is available through our drive-up window
  • Please limit your visit to two-and-a-half hours or less
  • Increased cleaning protocols in high touch areas
  • Hand sanitizer stations are available
  • Restrooms are available and are limited to one person (or family) at a time
  • Returned items are quarantined for seven days. Please allow up to one week for items to show as returned on your account
  • AARP has canceled all appointments

Frequently asked questions about library cards and materials    

Summer Volunteer Squad - The library has made the difficult decision to not offer its Summer Volunteer Squad opportunity for summer 2020. If you have questions or need help earning service hours, please contact us at teens@ahml.info.  

I don’t have a library card. How can I get one? Get a library card online now!     

My question wasn’t answered here. Please chat (see link at the bottom of every page) or email us at questions@ahml.info or call us at (847) 392-0100 to have your specific questions answered.