Updated July 7, 2020
Senior Center Reading Room
Beginning July 13, the library’s Reading Room branch at the Senior Center will open, with limited capacity, to browse and check out materials, 9 a.m. - 1 p.m., on Mondays, Wednesdays and Fridays. All Senior Center users will need to complete a health questionnaire and temperature check conducted by the Senior Center for admission to the building. Screened visitors for the Reading Room will be admitted as space becomes available. When entering and while in the building, everyone must wear a mask and practice social distancing.
Our collection of materials has been arranged to support social distancing, and self-checkout is encouraged. A reduced number of computers are available with use limited to one-hour.
Reading areas, newspapers and hold pickups will not be available at this time. Returns of Arlington Heights library materials, including Reading Room items, can be made in the outside book drop to the west of Senior Center entrance. The library is not currently accepting donations.
For any questions regarding library services and programs at the Senior Center, please contact us at firstname.lastname@example.org or call us at 847-870-3712.
LINKin hold requests
Beginning July 20, you can place requests online for items from our LINKin partner libraries. Please anticipate longer than usual delivery times and limited availability, as not all libraries are yet fully open.
Updated July 6, 2020
We're excited to welcome you back to the library!
Although things look and operate differently, what hasn't changed is our commitment to provide our community with the best customer experience possible. Thank you for your patience, cooperation and ongoing support! Here's what you can expect during your library visit:
The first floor of the library building is open to the public with limited capacity. We ask that customers limit their time in the building to provide for social distancing and limited capacity. Seating, the Studio and conference rooms (along with the entire second floor) are not available. Computers, copy machines and printers are available and are limited to one-hour use. The library collections are available to browse and self-checkout stations are available.
When entering and while in the building, customers over age 2 must wear a mask, practice social distancing and follow directional signage. If you cannot wear a mask for medical reasons and would like to visit the library, please contact library staff for accommodations at email@example.com or call (847) 870-3642.
The library is following the Governor of Illinois' Executive Order 2020-43 and guidance from Cook County, the Illinois Department of Public Health and the CDC to help slow the spread of COVID-19 and protect the health of our staff and customers. Everyone has a role to play in reducing the spread of COVID-19 and staying healthy. Stay home if you are not feeling well.
Library building and Drive-up window hours:
First Hour on Fridays in the library
Reserved for vulnerable customers
9 a.m.-10 a.m.
Monday-Friday 9 a.m.-8 p.m.
Saturday 9 a.m.-5 p.m.
Sunday 11 a.m.-5 p.m.
Drive-up window and walk-in hold pickup for notified customers
We are notifying customers via email when their holds are ready for pickup at the Drive-up window in the underground parking garage, at most regular bookmobile stops, or inside the library on the hold shelves near the circulation desk. You can select your preferred pickup location for holds that aren't yet ready for pickup from your online account. If you've already been notified your items are ready for pickup and would like to change your preferred pickup location, contact us via chat or email at ahml.info or by calling (847) 392-0100. You will have three days to pick up your items.
Here's how drive-up pickup service works:
- Have your library card and any additional family members' cards ready.
- Enter the library's parking garage.
- At the kiosk by the stop sign, remain in your vehicle, open your window and scan your library card barcode. You do not have to get out of your vehicle.
- The kiosk will confirm your information and ask you to proceed to the drive-up window. Please be alert for increased pedestrian and drive-through traffic.If you are on foot or a bike, please come in to the library to pick up your items.
- Proceed toward the drive-up window and remain in your vehicle while staff prepare your holds.
- Verify your identity at the window. The staff member will place your items outside the window, and you can be on your way.
If you have multiple holds and realize you won't have time to read or watch them all at once, freezing your holds will allow you to manage when you are ready for an item, and you won't lose your place in line.
Staff handing holds to customers will be wearing face masks to help protect our customers and each other. We encourage our hold pickup customers to wear masks to help protect the health of our library staff and slow the spread of the virus in our community.
All return bins at the main library, Senior Center, Camelot, and Frontier Parks are open, along with a return bin in the parking lot (the parking lot return bin is open the same hours as the library). Larger items that do not fit in the bins may be returned inside the library to a bin near the circulation desk. It will take longer for an item to show as returned on your account as items are not checked in until after a 72-hour quarantine period.
The bookmobile has resumed its regularly scheduled stops with modified services for social distancing. Hold delivery service is provided to notified customers. Enjoy pre-packaged bundles of materials available for immediate checkout. Customers are not allowed on the bookmobile for browsing at this time and returns will be accepted beginning July 13. Contact the bookmobile staff at firstname.lastname@example.org for more information.
We are unable to accept book donations until further notice.
Virtual services and programs will continue.
hoopla and Kanopy download limits
As of July 1, hoopla and Kanopy limits have returned to their normal 10 item limits.
Get the latest news on library services
Updates about library services are posted at ahml.info/StayInformed as they are available. Questions? Contact us by email at email@example.com, chat with us at ahml.info or call (847) 392-0100.
Safety is our priority. Expect...
- Customers over age 2 must wear a mask when entering and while in the library
- Monitoring and limiting customer capacity at entry and exit
- Cash is not be accepted at this time; please pay fines online with a credit card
- Reminders for social distancing of 6 feet or more
- One-way browsing in the stacks
- Kids' World browsing capacity is limited
- Please use self-checkout stations whenever possible
- Plexiglass shields are installed at service counters
- Dedicated first hour Friday service for vulnerable customers
- Contactless pickup of online holds is available through our drive-up window
- Please limit your visit to one hour or less
- Increased cleaning protocols in high touch areas
- Hand sanitizer stations are available
- Restrooms are available and are limited to one person (or family) at a time
- Returned items are quarantined for 72 hours. Please allow up to one week for items to show as returned on your account
- AARP has canceled all appointments
- The Senior Center reading room is closed until further notice.
Frequently asked questions about library cards and materials
Summer Volunteer Squad - The library has made the difficult decision to not offer its Summer Volunteer Squad opportunity for summer 2020. If you have questions or need help earning service hours, please contact us at firstname.lastname@example.org.
I don’t have a library card. How can I get one? Get a library card online now!
My question wasn’t answered here. Please chat (see link at the bottom of every page) or email us at email@example.com or call us at (847) 392-0100 to have your specific questions answered.