The library is open

Updated September 15, 2020

The library has expanded services, including: 

  • Increasing the allowable customer visit length from one hour to two-and-a-half-hours.
     
  • Socially-distant work and study areas in the library are available on a first-come, first-served basis, with one chair per table in select areas of the library's first floor, including Kids' World. An additional chair per table may be requested at the Tech Learning Center Desk or the Kids’ World Desk if the table allows for adequate social distancing, tables are limited to two users. Tables in the Hub are limited to one person/chair per table due to the size of the room.
     
  • Computers are available in the Tech Learning Center, the Hub and Kids' World, and are limited to one-hour use.  
     
  • Masks are required for all customers over age two when entering and while in the building and at the drive-up window. 

Capacity limits and visit length will continue to be monitored to protect the health of our staff and customers, and to help slow the spread of the virus in our community.

Updated August 31, 2020

Returns

  1. All outdoor and indoor book returns are open.
  2. Items returned will be quarantined for 168 hours (7 days) before they are processed, checked back in, and recirculated.
  3. Please allow up to 10 days for returned items to clear from your account.
  4. No late fees will be assessed while items are in quarantine.
  5. If you have concerns about being able to return your items, please email us at questions@ahml.info, or call 847-392-0100

Drive-up window service

Masks are required for drive-up window service (except for passengers two years and younger). This additional safety step is based on the most recent guidance from the Illinois Department of Health reiterating face coverings are an effective way to prevent the spread of COVID-19.

Here's how drive-up pickup window service works:

  1. Have your library card and any additional family members' cards ready.
  1. Enter the library's parking garage, follow directional signs and proceed with caution to the drive-up window due to increased pedestrian traffic in parking lots. If you are on foot or a bike, please come in to the library to pick up your items.
     
  2. We ask our hold pickup customers to wear masks (except for passengers two years and younger) as we do our staff, to help slow the spread of the virus in our community. If you cannot wear a mask for medical reasons, please contact library staff for accommodations at accessibility@ahml.info or call (847) 870-3642.
     
  3. Verify your identity at the window. The staff member will place your items outside the window, and you can be on your way.

If you have multiple holds and realize you won't have time to read or watch them all at once, freezing your holds will allow you to manage when you are ready for an item, and you won't lose your place in line.

Updated July 14, 2020

Senior Center holds moved to Drive-up window
Although the Senior Center is now open, we are not offering hold pick up at that location. Reserved items that were originally requested for a Senior Center pick up have been redirected to the Drive-up window at the library. Your hold notice may still say Senior Center as the pickup location, however, your items will be at the Drive-up window. We apologize for the inconvenience as we change operations due to COVID-19 for the safety of our customers and staff

Updated July 7, 2020

Senior Center Reading Room
The library’s Reading Room branch at the Senior Center is open, with limited capacity, to browse and check out materials, 9 a.m. - 1 p.m., on Mondays, Wednesdays and Fridays.  All Senior Center users will need to complete a health questionnaire and temperature check conducted by the Senior Center for admission to the building.  Screened visitors for the Reading Room will be admitted as space becomes available.  When entering and while in the building, everyone must wear a mask and practice social distancing.

Our collection of materials has been arranged to support social distancing, and self-checkout is encouraged.  A reduced number of computers are available with use limited to one-hour. 

Reading areas, newspapers and hold pickups will not be available at this time.  Returns of Arlington Heights library materials, including Reading Room items, can be made in the outside book drop to the west of Senior Center entrance.  The library is not currently accepting donations. 

For any questions regarding library services and programs at the Senior Center, please contact us at seniorservices@ahml.info or call us at 847-870-3712.

LINKin hold requests
You can place requests online for items from our LINKin partner libraries. Please anticipate longer than usual delivery times and limited availability, as not all libraries are yet fully open.     

Updated July 6, 2020

We're excited to welcome you back to the library!

Although things look and operate differently, what hasn't changed is our commitment to provide our community with the best customer experience possible. Thank you for your patience, cooperation and ongoing support! Here's what you can expect during your library visit:

The first floor of the library building is open to the public with limited capacity. We ask that customers limit their time in the building to provide for social distancing and limited capacity. Limited seating is available at study tables on the first floor, the Hub and Kids' World. The Studio and conference rooms (along with the entire second floor) are not available. Computers, copy machines and printers are available and are limited to one-hour use. The library collections are available to browse and self-checkout stations are available.

When entering and while in the building, customers over age 2 must wear a mask, practice social distancing and follow directional signage. If you cannot wear a mask for medical reasons and would like to visit the library, please contact library staff for accommodations at accessibility@ahml.info or call (847) 870-3642

Guidance
The library is following the Governor of Illinois' Executive Order 2020-43  and guidance from Cook County, the Illinois Department of Public Health and the CDC to help slow the spread of COVID-19 and protect the health of our staff and customers. Everyone has a role to play in reducing the spread of COVID-19 and staying healthy. Stay home if you are not feeling well. 

Library building and Drive-up window hours:

First Hour on Fridays in the library
Reserved for vulnerable customers  

9 a.m.-10 a.m.  

Monday-Friday 9 a.m.-8 p.m.  
Saturday 9 a.m.-5 p.m.  
Sunday 11 a.m.-5 p.m. 
 

Contactless hold pickup for notified customers  
We are notifying customers via email when their holds are ready for pickup at the Drive-up window in the underground parking garage, at most regular bookmobile stops, or inside the library on the hold shelves near the circulation desk. You can select your preferred pickup location for holds that aren't yet ready for pickup from your online account. If you've already been notified your items are ready for pickup and would like to change your preferred pickup location, contact us via chat or email at ahml.info or by calling (847) 392-0100. You will have three days to pick up your items.

If you have multiple holds and realize you won't have time to read or watch them all at once, freezing your holds will allow you to manage when you are ready for an item, and you won't lose your place in line.

Bookmobile service  
The bookmobile has resumed its regularly scheduled stops with modified services for social distancing. Hold delivery service is provided to notified customers. Enjoy pre-packaged bundles of materials available for immediate checkout. Customers are not allowed on the bookmobile for browsing at this time; returns are accepted. Contact the bookmobile staff at bookmobile@ahml.info for more information. 

Book donations  
We are unable to accept book donations until further notice. 

Virtual services and programs will continue.

hoopla and Kanopy download limits
As of July 1, hoopla and Kanopy limits have returned to their normal 10 item limits.

Get the latest news on library services 
Updates about library services are posted at ahml.info/StayInformed as they are available. Questions? Contact us by email at questions@ahml.info, chat with us at ahml.info or call (847) 392-0100.

Safety is our priority. Expect...

  • Customers over age 2 must wear a mask when entering and while in the library
  • Monitoring and limiting customer capacity at entry and exit
  • Cash is not be accepted at this time; please pay fines online with a credit card
  • Reminders for social distancing of 6 feet or more
  • One-way browsing in the stacks
  • Kids' World browsing capacity is limited
  • Please use self-checkout stations whenever possible
  • Plexiglass shields are installed at service counters
  • Dedicated first hour Friday service for vulnerable customers
  • Contactless pickup of online holds is available through our drive-up window
  • Please limit your visit to two-and-a-half hours or less
  • Increased cleaning protocols in high touch areas
  • Hand sanitizer stations are available
  • Restrooms are available and are limited to one person (or family) at a time
  • Returned items are quarantined for seven days. Please allow up to one week for items to show as returned on your account
  • AARP has canceled all appointments

Frequently asked questions about library cards and materials    

Summer Volunteer Squad - The library has made the difficult decision to not offer its Summer Volunteer Squad opportunity for summer 2020. If you have questions or need help earning service hours, please contact us at teens@ahml.info.  

I don’t have a library card. How can I get one? Get a library card online now!     

My question wasn’t answered here. Please chat (see link at the bottom of every page) or email us at questions@ahml.info or call us at (847) 392-0100 to have your specific questions answered.