Stay informed: Library services and FAQs

Updated May 26, 2020 

Returns now accepted
All return bins at the main library are open for book returns along with a new return bin in the parking lot. Larger items that do not fit in the bins will not be accepted at this time; due dates have been extended to June 15. It will take longer for an item to show as returned on your account as items are not checked in until after a quarantine period. Fines will not accrue while the library is closed.

Holds
We are notifying customers via email when their holds are ready, and are providing curbside hold pickup in the underground parking garage. Curbside hold pickup is currently only for notified customers. We appreciate your patience as we begin this new service.

The library building is still closed
The library building remains closed to the public. All offsite book drops are closed. Updates about library services are posted at ahml.info/StayInformed as they are available.​ Questions? Contact us at questions@ahml.info or chat with us at ahml.info​.

Updated May 15, 2020 9:45 a.m.

Due dates will continue to be extended until we reopen. Due dates are currently extended to June 15. Fines will not accrue while the library is closed. Some digital items like eBooks may be renewed or checked out again if there are no holds by other customers. We cannot extend digital due dates. Please manually return digital items as soon as you have finished using them so they can be available faster for another user.

Updated May 12, 2020 4:35 p.m.

Plans are underway to begin phasing in the re-opening of library services, including curbside pick-up, in the safest way possible for our customers and employees. 

All materials currently on hold will remain in queue for pickup at the library or on the bookmobile when we reinstate services. If you have multiple holds and realize you won't have time to read or watch them all at once, freezing your holds will allow you to manage when you are ready for an item, and you won't lose your place in line.
 

Updated May 4, 2020, 2:44 p.m. 

Plans are underway to begin phasing in the re-opening of library services, including curbside pick-up, in the safest way possible for our customers and employees. 

You can stay current on these efforts by visiting ahml.info/StayInformed, the library Facebook and Twitter pages, and signing up to receive library news by email. ​

 

Updated April 23, 2020 4:47 p.m.

Pursuant to Governor Pritzker's latest statement, the library building remains closed.

All book drops are closed and due dates have been extended, so please keep your library materials, including any items from our LINKin partners and Interlibrary loans for now.  

  • Due dates will continue to be extended until we reopen and are currently set to June 15. Fines will not accrue while the library is closed. Some digital items like eBooks may be renewed or checked out again if there are no holds by other customers. We cannot extend digital due dates. Please manually return digital items as soon as you have finished using them so they can be available faster for another user.
     
  • The drive-up window, bookmobile and library delivery are not in service during the closure.  
  • All events and appointments at the library are canceled during the closure.  

  • Staff are available for chat and email Monday-Friday, 9 a.m. to 5 p.m., and 11 a.m. to 5 p.m. on Saturday and Sunday.  

  • For customers with limited access to high-speed internet or broadband services, our WiFi is still available around the building perimeter. 

  • AARP has suspended all appointments until further notice.   

  • The Senior Center is closed until further notice. 

 

Frequently asked questions about library cards and materials  

Updated April 23, 2020, 4:45 p.m.

Summer Volunteer Squad - The library has made the difficult decision to not offer its Summer Volunteer Squad opportunity for summer 2020. If you have questions or need help earning service hours, please contact us at teens@ahml.info.

Holds - All materials currently on hold will remain in queue for pickup at the library or on the bookmobile when we reinstate services. Also, did you know you can freeze your holds and keep your place in the queue. This feature is perfect for when you have multiple holds and realize you won't have time to read or watch them all at once. A freeze allows you to manage when you are ready for an item, and you won't lose your place in line.

Are LINKin requests still happening? LINKin libraries are also closed, and materials requested through these partners are currently unavailable. No overdue fees are accruing on LINKin items from partner libraries.  

My library card is blocked, can I still receive online access?  All fine blocks have been removed to provide everyone with access. If you still have trouble, please email or chat us with your library card number.  

I don’t have a library card. How can I get one? Get a library card online now!   

My question wasn’t answered here. Please chat (see link at the bottom of every page) or email us at questions@ahml.info to have your specific questions answered.

Guidance  
The library is following guidance regarding closure, event cancellations and social distancing from the Illinois Department of Public Health to help prevent the spread of COVID-19. The most current updates will be posted on our website.