24/7 Hold Pickup Lockers

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Picking up your requested items just got easier with three convenient pick-up locations. The 24/7 Hold Pickup Lockers at the library, Camelot Park  and Heritage Park provide access to library holds at any time of day, any day of the week.

The lockers were generously funded by Gallagher Insurance through a donation to the Arlington Heights Memorial Library Foundation.

Placing Holds

How do the lockers work? 

  1. When placing a hold on an item on the library’s website, choose one of the locker options as the location for your item pick up. Choose one of the ADA locker options for an accessible locker pick-up experience. 
  2. When your item is ready, you will be notified via email to come pick up your item. 
  3. Pick up your item at the selected locker location within three days of notification. You will need to scan your library card or input your library card number to pick up your item at the locker.
Picture of Lockers
 

Picking Up Items

How does picking up a locker hold work? 

  1. When you arrive at the locker, scan your library card or input your library card number using the keypad.
  2. The locker door with your item(s) will pop open.
  3. Collect your item(s), close the locker door and follow the prompt on the screen to take your receipt. The item(s) will be automatically checked out to your library card.

Where can I park?

Parking, including accessible spots, is available near the lockers. 

Who do I contact if I have an issue with a locker?

Call 847-392-0100 or visit the Circulation Desk during library open hours. After-hours librarians are offsite and can provide limited assistance via online chat at ahml.info. 

 

Frequently Asked Questions

Why did the library get lockers?

To provide convenient access to library materials any time of day, any day of the week. 

Where are the lockers located?

The lockers at the library are located in the parking garage, outside the sliding doors on the north side of the garage level entrance. The lockers at Camelot Park and Heritage Park are located outside the park buildings.

What do I need to bring with me to pick up my items?

All you need is your library card or you can input your library card number to pick up your item.

What are the locker hours?

Items can be picked up 24 hours a day, seven days a week, 365 days a year.

Who can use the lockers?

The lockers are for Arlington Heights cardholders only. 

How long will items be held in a locker?

Items are held for three full days. 

Can items be returned to the lockers?

Currently, items cannot be returned at the lockers. Material drops are available at the library and at Camelot Park.

Can any item be requested at the lockers?

Customers can request any item except for some items in the Library of Things collection and interlibrary loans. Due to size restrictions, other large items may be restricted as well. Holds requested for locker pickup that are unable to fit will be moved to the drive-up window.

Are accessible lockers available?

Yes, there is an option to select an ADA-accessible locker pick-up experience when placing a hold. There is also an option to enlarge the touch screen buttons when using the locker. 

How are my items checked out?

Once you scan your library card and remove the items from the locker, the items are automatically checked out to your account. You will not need to scan the individual item barcodes. 

What is the max height of the lockers?

The max height is 72 inches from the ground and 48 inches from the ground for an ADA locker.