1.001 Vision and Values

Replaces 02/20/2013


The Arlington Heights Memorial Library strives to add value in our customers’ lives by:

  • partnering with them to develop skills they need to succeed in all stages of their lives;
  • helping local businesses and community agencies thrive;
  • inspiring understanding by creating occasions for the exchange of ideas; cultural experiences, and discovery; and
  • offering opportunities in Arlington Heights for gathering, learning, contemplating, creating, and finding inspiration.


We believe in:

  • Unparalleled Customer Service: our best-in-class staff strives for continuous improvement by identifying and providing the services our residents and businesses need most.
  • Free and Equal Access: all individuals have the right to choose for themselves what to read, hear, or view.
  • Diversity and Inclusion: we cultivate an inclusive atmosphere, celebrate our diversity, and create an environment for the open exchange of differing ideas and points of view.
  • Fiscal Responsibility: all decisions are weighed against the value added to the lives of our customers.
  • A Focus on Arlington Heights: we are a part of the fabric of our community; all services are tailored to the unique needs of our residents and businesses.