5.003 Circulation

09/20/2016
Replaces 07/15/2014

Staff members are encouraged to use their judgment in individual situations to apply this policy to reach a fair and reasonable outcome.  This could mean waiving or adjusting borrowing limits, charges, or loan periods to best serve the library’s customers.

I. 

BORROWING LIBRARY ITEMS

  A.

Loan Quantities

    1.

The total number of items that can be checked out to an Arlington Heights Memorial Library (AHML) cardholder at any one time is 100.  There are also borrowing limits for some formats.

    2. 

The maximum number of items by format allowed for checkout is reviewed on a periodic basis by the executive director.

    3.

A registered reciprocal borrower may possess as many as 10 items from the library's collection at a time.

    4. 

An AHML cardholder or registered reciprocal borrower who has forgotten his/her card may borrow items by showing identification that verifies name and address.

    5. 

Loans from developing collections are limitedto AHML cardholders.

    6. 

Temporary limits may be set by department managers for their collections due to seasonal demand, special programs, or because a collection is designated as either a developing collection or as a limited resource.

  B.

Loan Periods

    1.  These items circulate for one week:
      a.  DVDs and Blu-rays with three discs or fewer
      b.  Video games
      c.  Designated holiday books
      d. Magazines
      e.  Studio equipment
    2.  These items circulate for two weeks:
      a.  Marketplace books with fewer than 500 pages
      b. eBooks
      c.  Music compact discs
      d. CD-ROMs
      e. Puzzles, toys, puppets, and games other than video games
      f. DVDs and Blu-rays with four or more discs
      g.  Adult TV series on DVD
      h. eReaders
    3.  Items from the Book Discussion collection circulate for six weeks.
    4. Laptops and tablet computers for in-house use circulate for two hours.
    5.  All other items circulate for four weeks.
    6. Senior Services loan periods are specified by the executive director
    7. 

Temporary loan periods may be set by department managers for their collections due to seasonal demand, special programs, or because a collection is designated as either a developing collection or a limited resource.

  C.

Renewals

All items may be renewed twice, except:

    1.  Marketplace items (eligible for one renewal)
    2.  Items with reserves
    3.  Items from the Book Discussion collection
    4. LINKin items (eligible for one renewal)
    5. Some developing collections
   

Renewal limits on interlibrary loans are set by the lending library.

  D.  Reserves & Interlibrary Loans
    1. 

Placing reserves on library items is a service available only to AHML cardholders.

    2. 

The Marketplace consists of two collections.  One is for browsing only; items from this collection cannot be reserved.  The other collection consists of items that may be reserved under the rules of this section.

    3. 

All items can be reserved except for items from the Marketplace browsing collection, items in some developing collections, and LINKin items currently checked out.

    4.

Interlibrary loan requests are available only to AHML cardholders.

  E.

Transfer of Library Items

    1. 

All library items, except Marketplace browsing materials, items on reserve, LINKin items, ILL items, and items from the Book Discussion collection, may be transferred from one borrower's card to another.

II. RETURNING LIBRARY ITEMS
  A. Overdue Items
    1. 

The Board of Library Trustees sets late charges on overdue library items.

    2. 

Borrowers are expected to return items on or before the specified due date.  Items are due by closing time on the due date.  While late charges begin accruing the day after the due date, they are not charged until the fourth day after the date due.  A borrower may return an item up to three days after the due date and not be charged.  Developing collections may have different late charges.  The library does not assess late charges for days the library is closed.

    3. 

The schedule of late charges applies to items from the library’s and bookmobile’s collections.

    4. Late charges on overdue items from other libraries are collected at the AHML rate.
    5.  Library borrowing privileges are suspended when $10.00 in late or item charges accrue on the account.  Privileges are reinstated when the account is paid below the $10.00 threshold.
    6. 

If an item remains overdue 35 or more days, the library invoices the borrower for the price of the item recorded at the time of acquisition.  If the item is then returned, the borrower is not responsible for the price of the item.  The applicable late charge is applied instead.

    7. 

If an item remains overdue 45 or more days, the library may turn the account over to a collection agency.  If the item is then returned, the borrower is not responsible for the price of the item.  Instead, the applicable late charge is applied as well as the collection agency fee.

  B.  Lost or Damaged Items
    1.  Borrowers are responsible for charges related to lost or damaged library items.  In the case of a minor (under the age of 18), the parent/guardian is responsible for any amounts owed relating to the minor’s card.
    2. 

The charge for a lost item or one damaged beyond repair is the price recorded at the time of acquisition.

    3.

The library is not liable for damage to a borrower’s equipment used in conjunction with library items.

    4.  The charge for a lost or badly damaged item from a multiple set is the price for the entire set recorded at the time of acquisition.
    5.  The charge for lost or damaged supplementary item contents, including instruction booklets or covers, is the price of the entire set at the time of acquisition.
    6. 

There is a charge for lost or damaged containers of borrowed items.

    7.

A refund for a lost item is given if the item has been paid for and then is returned within 60 days of the item’s due date, but no refund is given for late charges incurred.

    8. 

If AHML reimburses another library for any charges for lost or damaged items accrued by an AHML cardholder at another library, those charges are placed on the cardholder’s AHML account, and he or she is responsible for reimbursing AHML the full amount of the charges.

III.

 COLLECTION/LEGAL ACTION

In the event a customer owes in excess of $50.00 under library policies, the library may submit the account to a collection agency and/or pursue legal action.  For a minor’s library account, the parent or guardian is considered the customer for the purpose of collection/legal action.  If turned over to a collection agency, a non-refundable collection fee is charged to the customer.  If legal action is pursued, the customer is responsible for legal fees and other costs of collection.