Read by Jaquie Scammell

A MUST-READ, PRACTICAL HANDBOOK ON HUMAN BEHAVIOUR IN A WORLD THAT DEMANDS SERVICE LIKE NEVER BEFORE. In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve. As a service leader, you know how to deliver great results. But you may have become so focused on systems and speed that you've forgotten service still is, and always will be, about building long-lasting relationships with your teams and your customers. In Service Habits, Jaquie Scammell uncovers the habits that if adopted will enhance your overall team performance and allow you to achieve even greater results

Mode of access: World Wide Web