Read by the authors

In this powerful program, two of America's top communications experts provide the practical techniques and strategies you need to conduct a winning conversation in any business or social situation. Using realistic dialogues, Edward L. Fritsch and Nathan P. Rosenblatt demonstrate how to employ the art of conversation to enhance your job performance, persuade and motivate others, and build your communications skills and confidence. You'll learn to successfully initiate, conduct, and close a conversation anywhere, anytime. Get conversations off the ground with "quick start" openers, elicit hard-to-get information through tested questioning techniques, and make your business presentations crisper, clearer, and more persuasive

Mode of access: World Wide Web