Read by Lloyd Bochner

Part of a series to cover the range of business functions in a typical MBA course, Total Quality Management: Strategic Planning teaches how to integrate strategic quality and business planning to create one tactical process for your entire business. Developed by two leading quality control experts, this well-researched, step-by-step guide helps your company successfully transition from traditional management to total quality management. Arnold Weimerskirch and Stephen George reveal the proven, most effective methods of integrating strategic quality with business planning to help any organization reach its optimum potential

Mode of access: World Wide Web