Read by Sandra Crowe

Dealing with difficult people can often feel like a frustrating and lose-lose ordeal. The reason for this is that the strategies we have for dealing are typically old (from earlier in our life) and repeated over and over with similar results. The key to really shifting your relationships with difficult people is to understand the dynamic you are in as well as your reaction to it in order to change the interaction. This program will help you unpack the "why" behind your scenario as well as the "what" to do next so you can create a different outcome. Highlights of the program include:The six principles for dealing with all types of difficult people that will put you in the driver's seatThe nine personality types you need to know with specific behaviors you can use to navigate their dynamics How to use specific questions as a tool for moving the conversation in the direction you would like How your assessments affect your ability to react in an effective wayThe impact they have on you physiologically and psychologicallyHow to unpack the good news and use your learning as a tool for uplifting future interactionsUltimately, how to deal with difficult people of all types and win

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