Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement
(2021)

Nonfiction

eAudiobook

Provider: hoopla

Details

PUBLISHED
[United States] : Ascent Audio, 2021
Made available through hoopla
EDITION
Unabridged
DESCRIPTION

1 online resource (1 audio file (5hr., 06 min.)) : digital

ISBN/ISSN
9781663705785 (sound recording : hoopla Audio Book) MWT14668172, 166370578X (sound recording : hoopla Audio Book) 14668172
LANGUAGE
English
NOTES

Read by Corey Gagne

The traditional marketing metaphor of a campaign, a battle for attention with a clear launch date and endpoint, doesnt work anymore in an always on, ever-evolving world. Today, building brand awareness is in the hands of consumers more than marketers. And ROI is no longer the only (or correct) way to determine market spend and quantify results. Instead, this book sets forth a refreshingly different conceptReturn On Brand Equity and Business Equity, or ROE2. It shows readers how to make a real and powerful connection with customers by creating atomic moments of truththe opportunities to create meaningful experiences with customers that deeply engage and ultimately deliver brand and business equity. The book explains a process for creating atomic moments of truth that is continuous, measurable, and repeatable. The result is long term business and brand growth

Mode of access: World Wide Web

Additional Credits