Introduction -- How bias works. The chase ; Inside the biased brain ; How much does everyday bias matter? -- Changing minds. Breaking the habit ; The mind, the heart, the moment ; The Watts jigsaw -- Making it last. Designing for flawed humans ; Dismantling homogeneity ; The architecture of inclusion ; Unbreaking culture -- Conclusion

Unconscious bias: persistent, unintentional prejudiced behavior that clashes with our consciously held beliefs. We know that it exists, to corrosive and even lethal effect. We see it in medicine, the workplace, education, policing, and beyond. But when it comes to uprooting our prejudices, we still have far to go. Nordell reveals how minds, hearts, and behaviors change. She scrutinizes diversity training, deployed across the land as a corrective but with inconsistent results, and explores what works and why. Biased behavior can change; the approaches outlined here show how we can begin to remake ourselves and our world. -- adapted from jacket