The 10 golden rules of customer service : the story of the $6,000 egg
(2019)
By:
Duncan, Deb
Nonfiction
eAudiobook
Series:
Details
PUBLISHED
[United States] : Gildan Media, 2019
Made available through hoopla
Made available through hoopla
EDITION
Unabridged
DESCRIPTION
1 online resource (1 audio file (53 min.)) : digital
ISBN/ISSN
9781469070605 (sound recording : hoopla Audio Book) MWT12344347, 146907060X (sound recording : hoopla Audio Book) 12344347
LANGUAGE
English
SERIES
NOTES
Narrated by Janet Metzger and Christopher Grove
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead
Mode of access: World Wide Web