You need to make change- thats what you were hired for! Where do you start? First, you need to make people want to change! You need to be people-focusedthey need to have a positive perspective on tomorrow and their future! You know that you need to do something different, yet surprisingly, its OK to make mistakes. Refocus, adjust and move forward-thats right-change!This book is an excellent how-to book for managers hired to implement change in their organization. It provides numerous examples that demonstrate that you dont need to be a CEO to implement change, yet provides steps, which if adhered to, can lead to becoming one. What differentiates this book from others on Change Management is that it is not just theory; the concepts have been tried and proven in practice. Analogies have been made to help clarify points made, and examples of other managers who have benefited from being tutored on these concepts are provided. It is a people oriented book because people make the difference. If things are changing and you are not, you are doing something wrong.I Love Gray is intended to help a manager feel comfortable when working with uncertainty. The balanced approach toward customer satisfaction, profit growth, people development and process improvement allows you to establish basic elements that enhance the probability of success in any business where customer contact is vital. This book contains valuable ideas for improvement regardless what level you are within your organization. This is definitely a must read for any manager!

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