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From making and taking calls, to transferring calls and putting people on hold, to taking and leaving messages, Are You With Me? connects all the rules of telephone courtesy to a single, simple, easy-to-remember concept: Treat the person on the other end of the line as though they were right there in the same room with you. Think of everything you do on the phone in terms of what you naturally do when you meet and visit one-on-one with other people: Making a call is like making a visit Taking a call is like receiving a visitor Putting a caller on hold is like asking a visitor to wait at the door Transferring a call is like introducing two people Leaving a message is like making a call or a visit Taking a message is like receiving someone else's visitor When we're with other people, we naturally tend to do what we can to understand one another, to ensure that we're communicating, to make certain we are making a connection. But when we interact with others on the phone, it's easy to lose touch with the basic rules of common courtesy

In Process Record

Originally produced by Star Thrower in 2005

Mode of access: World Wide Web

In English