Nonfiction
Book
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Details
PUBLISHED
EDITION
DESCRIPTION
111 pages : color illustrations ; 28 cm
ISBN/ISSN
LANGUAGE
NOTES
Student's book includes parallel wordlist in English, French, German, Italian, Spanish and Japanese
Taking phone calls -- Giving information -- Taking room reservations -- Taking restaurant bookings -- Giving polite explanations -- Receiving guests -- Serving in the bar -- Instructions -- Taking a food order -- Desserts and cheese -- Talking about wine -- Dealing with requests -- Describing dishes -- Dealing with complaints -- Jobs and workplaces -- Explaining and instructing -- Taking telephone requests -- Taking difficult phone calls -- Health and safety at work -- Giving directions indoors -- Giving directions outside -- Facilities for the business traveller -- Offering help and advice -- Dealing with problems -- Paying bills -- Payment queries -- Applying for a job -- The interview
Previous ed.: 1994
Includes index