Understanding and confronting anger : the promise of change -- Recognizing how anger is pulling your strings -- Creating new boundaries-expecting new behavior -- Identifying the thinking patterns that keep you stuck -- Taking new actions and getting better outcomes -- Loud, impatient, and "over the top" : confronting hostility -- When words do hurt : rejecting sarcasm and verbal abuse -- Threats and beyond : staying off the slippery slope of physical abuse -- Passive anger : what to do when it seems harmless but feels harmful -- Coping with the expected and preparing for the unknown