Originally published in hardcover in 2004

pt. 1. The Oz principle: getting results through accountability. Off to see the wizard: searching for greater accountability in business ; The yellow brick road: getting stuck in the victim cycle ; There's no place like home: focusing on results -- pt. 2. The power of individual accountability: moving yourself above the line. The lion: mustering the courage to see It ; The tin woodsman: finding the heart to own It ; The scarecrow: obtaining the wisdom to solve It ; Dorothy: exercising the means to do it -- pt. 3. Results through collective accountability: helping your organization perform above the line. The good witch Glinda: mastering above the line leadership ; The Emerald City and beyond: getting your entire organization above the line ; Somewhere over the rainbow: applying Oz principles to the toughest issues in business today

Includes index