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Hotel management and operations
(2011)

Nonfiction

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Details

PUBLISHED
Hoboken, N.J. : John Wiley & Sons, Inc., [2011]
©2011
EDITION
Fifth edition
DESCRIPTION

xviii, 494 pages : illustrations ; 24 cm

ISBN/ISSN
9780470177143, 0470177144, 9780470177143
LANGUAGE
English
CONTENTS

Chapter 1

Overview --

Chapter 2

Organization --

Chapter 3

General Managers: A View at the Top --

Chapter 4

Operations: Rooms --

Chapter 5

Operations: Housekeeping, Engineering and Security -- Chapter 6 Food and Beverage Division --

Chapter 7

Marketing and Associated Activities --

Chapter 8

Financial Control and Information Management --

Chapter 9

Human Resources Policy Management

Additional Credits

CREDITS

O'Fallon, Michael J., editor

Rutherford, Denney G., 1942-2015, editor

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SUBJECTS

Hotel management

LOCAL SUBJECTS

Added--201805 anf