Power listening : mastering the most critical business skill of all
(2012)
Nonfiction
Book
Call Numbers:
658.45/FERRARI,B
Availability
Details
PUBLISHED
New York : Portfolio/Penguin, [2012]
©2012
©2012
DESCRIPTION
189 pages ; 24 cm
ISBN/ISSN
9781591844624, 1591844622, 9781591844624
LANGUAGE
English
NOTES
Includes index
Listen up! -- Listening is worth the effort -- What kind of listener are you? -- Respect your conversation partner -- How to keep quiet-- most of the time -- Challenge all assumptions -- Keeping your focus -- Sorting the chaos -- What is the mandate? -- What is the plan? -- What is the team? -- How will we get it done? -- Is it getting personal? -- Reaping the benefits -- Connecting better listening to better judgment -- Changing your organization through listening -- Conclusion -- What to do on monday morning