I: The Kenefick Era, 1970-1985 -- The industry -- The fat old lady -- The new approach -- The godfather -- The shifting landscape -- The corporate relationship -- The return of Humpty Dumpty -- The year of decisions -- The new partners -- The coming together -- The right stuff -- The operation -- The marketing maze -- The studies -- II: The Walsh Era, 1986-1991 -- The succession scramble -- The whirlwind -- The quest for quality -- The enigmatic dynamo -- The problem -- The unstable chessboard -- III: The Davidson era, 1992-2004 -- The empire -- The improbable leader -- The bidding war -- The shaking out -- The sorting out -- The changing of the guard -- The nightmare -- The road to redemption -- The lessons learned -- The clash of styles -- The lessons relearned -- Epilogue: The next railroad