The civility solution : what to do when people are rude
(2008)
Nonfiction
Book
Call Numbers:
395/FORNI,P
Availability
Details
PUBLISHED
New York : St. Martin's Press, 2008
EDITION
First edition
DESCRIPTION
xxi, 166 pages ; 19 cm
ISBN/ISSN
9780312368494, 0312368496, 9780312369644 (pbk)
LANGUAGE
English
NOTES
Paperback edition is 2009
Wisdom and skills -- On rudeness -- Preventing rudeness : eight rules for a civil life -- Accepting real-life rudeness -- How to respond to rudeness -- Situations and solutions -- The near and not so dear : spouses, family, and friends -- The neighbors--noisy, nosy, and nice -- Workplace woes -- On the road, in the air, and aboard the train -- The world of service -- Digital communication