Mission, Vision, Values
Mission
The Arlington Heights Memorial Library connects our community with information, entertainment, education, opportunities for personal growth and cultural engagement.
Vision
The Arlington Heights Memorial Library strives to add value in our customers’ lives by:
- Partnering with them to develop skills to be successful in all stages of their lives;
- Creating occasions for the exchange of ideas, cultural experiences and discovery;
- Helping local businesses and community agencies thrive; and
- Sharing opportunities in Arlington Heights for gathering, learning, contemplating, creating and finding inspiration.
Values
We believe in:
- Unparalleled Customer Service: Our exceptional staff strives for continuous improvement by identifying and providing
services our residents and businesses need most. - Free and Equal Access: All individuals have the right to choose for themselves what to read, hear or view.
- Diversity and Inclusion: We cultivate an inclusive atmosphere, celebrate our diversity and create an environment for the open exchange of differing ideas and points of view. We welcome everyone.
- Fiscal Responsibility: We take the responsibility of transparently managing and overseeing the resources provided
to us by our community seriously. All decisions are weighed against the value added to the lives of our customers. - Connection: As part of the fabric of our community, we are committed to our role connecting Arlington Heights residents with resources, information and new ideas, as well as opportunities for creativity and social interaction.
- Our Commitment to Staff: We promote a supportive, empowering and cohesive staff culture that fosters a positive
work environment, professional growth and job satisfaction.
Library History
Origins (1853–1887)
Origins (1853–1887)
1853: August 28, 1853 — William Dunton sells land to the Illinois & Wisconsin Railroad Company and establishes Bradley (soon renamed Dunton).
1874: Dunton is renamed Arlington, then Arlington Heights.
1887: Origins traced to a ladies’ reading circle organized in the home of Mrs. Amos (Elizabeth) Walker, inspired by the Chautauqua movement.
Early Growth (1888–1925)
Early Growth (1888–1925)
1888: January 16, 1888 — Elizabeth Walker hosts the first Women’s Reading Circle social event and begins circulating books.
1889: Emily Draper becomes the first self‑proclaimed librarian; grows the collection from 100 to 750 books.
1894: Collection settles at Effie & Lucy Shepard’s home, 310 N. Dunton Ave.; public welcomed two days a week for the next 15 years.
1896: Arlington Heights Woman’s Club formalizes a public library at the Shepards’ home; initial collection contains150 books
1898–1908: Annual ‘Library Day’ events raise funds and book donations for the growing collection. 1902: First annual fee instituted: 25¢ per member (Would equal about $10 in 2026).
1905: July 20, 1905 — North School authorized; Reading Circle (collection contains 750 books) begins distributing books there.
1909: Library moves to a room in the school building (St. James Street); remains there for 18 years.
1918: North School library hires its first librarian, Irene Russell ($75/month); she serves through 1950 in library/school roles prior to the formation of the public library.
1919: Nellie Noyes Best succeeds Emily Draper as Women’s Reading Circle president/leading librarian.
Public Library Establishment (1926–1945)
Public Library Establishment (1926–1945)
1926: April 17, 1926 — Library opens to the public on the second floor of People’s Bank. March 29, 1926 — Voters approve creating a public library (587–306). First board: Nathaniel Banta, Lillian Russell, Rev. John Beatty. Room rented above People’s State Bank ($16/month). Frances Jenkinson is the first public library librarian selected by the first elected board.
1927: April 20, 1927 — Village votes to add a tax to fund library services.
1930: Feb 24–26, 1930 — Library moves from People’s Bank to the Village Municipal building on Vail. Velda Utterbock was the librarian at the Municipal Building; she resigns; Mary Jane Baxter takes over for her in 1930 and serves 19 years.
1946: October 14, 1946 — Voters approve using leftover war bonds to establish a “memorial library” honoring WWII service members.
Post‑War Expansion (1946–1967)
Post‑War Expansion (1946–1967)
1952: June 29, 1952 — 112 N. Belmont Ave. library (8,000 sq. ft.) opens; dedicated to service men and women. Children’s librarian Edith Lindsay debuts first children’s library; growth soon exceeds capacity (4,500 of 58,357 volumes stored offsite).
1956: August 1956 — Space and parking constraints force stacks into basement corners; visits limited to 2 hours/day.
1966: Building referendum led by board and Women’s Club president Florence Hendrickson.
Modernization & Outreach (1968–1999)
Modernization & Outreach (1968–1999)
1968: June 1968 — New 500 N. Dunton Ave. library (40,000 sq. ft.) opens with federal grant and bond funds; designed for 123,000 books. Belmont building sold to School District 25; later bonds approved to expand collections.
1973: July 10, 1973 — First bookmobile enters service (used 1966 model from Florida), championed by Executive Director Frank Dempsey.
1975: New bookmobile replaces the 1966 model.
1978: Library expanded to 76,000 sq. ft.; services and collections grow through the 1980s.
1982: Park Place Senior Center opens; library partners with Village and Park District to offer services for seniors.
1987: Margary Frisbie publishes This Bookish Inclination, the first library history, honoring the Women’s Reading Circle centennial.
1992: Voters approve $8.9M for a 56,000‑sq‑ft two‑story addition and renovation of the original facility.
1994: Two‑story addition completed; total space becomes 132,000 sq. ft.
1998: New Arlington Heights Senior Center partnership adds a library Reading Room and Computer Lab.
21st Century Innovation (2000–2019)
21st Century Innovation (2000–2019)
2005: Dunton Avenue entrance renovated to meet ADA standards; added new façade and vending café.
2009: Library Journal awards AHML a Five‑Star rating (top 1% nationally) based on visits, circulation, program attendance and public internet use.
2010: Kids’ World renovated: new carpet, relocated desk, expanded preschool area, I Can Read zone, collection reorganization; funded with grants and general funds (no levy increase).
2011: Voted Business of the Year by the Arlington Heights Chamber of Commerce.
2012: October 2012 — $2.8M renovation adds expanded popular materials, more conference rooms, expanded teen area, improved training center; funded from savings (no levy increase).
2014: Launch of annual One Book, One Village (OBOV) community read program; Ordinary Grace circulates 2,600 times; 1,500+ attend programs; author visit; becomes annual event.
2018: AHML Communications & Marketing team receives ALA National Award, John Cotton Dana Award, for #beinthecircle marketing campaign tied to 2017 OBOV selection The Circle.
2019: Kids’ World Assistant Manager Maria Papanastassiou receives ALA’s I Love My Librarian Award (1 of 10 nationwide) for accessibility work at the library.
Continued Growth (2020-Present)
Continued Growth (2020-Present)
2020: January 2, 2020 – Library goes “fine free,” eliminating fines for overdue items. During 2020 COVID‑19 closures, AHML pivots to curbside/walk‑up service, grab‑and‑go bundles, DIY kits, expanded eMaterials, extensive virtual programming; laptops for checkout; self‑service copy/print/scan/fax in garage.
2021: Accessibility Support Collection launches (350+ items; therapeutic/adaptive tools) with partner C.I.T.Y. of Support; among the largest in Illinois. September 19, 2021 — Makerplace opens at 112 N. Belmont Ave. (8,000 sq. ft.) with fabrication, 3D printing, creative arts, sewing/embroidery, and commercial‑quality teaching kitchen; funded via allocations, state grant, Foundation/Friends (no levy increase).
2022: AHML earns its 11th Library Journal Five‑Star rating; in the $10M–$29.9M range, only 10 U.S. libraries receive Five‑Stars; one of three in Illinois.
2023: September 2023–January 2024 — Kids’ World refresh: new Tween Space, Interactive Family Area (Everbright wall & floor projection), new entrance & café, Lindsey Room updates, Tinker Cart, all‑gender bathroom, Wellness Room, Imagination Station & Baby Garden. $745,000; funded within budget plus Friends ($6,600) & Foundation ($59,000) donations.
2024: May 2024 — 24/7 Pickup Lockers launch (garage first; added to Camelot Park & Heritage Park the following year); funded by Gallagher Insurance via AHML Foundation.
2025: June 2025 — StoryWalk® debuts at Recreation Park for the Park District’s 100th anniversary; permanent, seasonal children’s stories along a walking path; funded by Park District & AHML Foundation.
2026: Library celebrates its 100th anniversary of being named a public library in 2026 with special events and a historical exhibit.
Strategic Plan
The Board of Library Trustees approved the 2023-2026 Strategic Plan on May 16, 2023.
Goal One: Strengthen the library’s service outside its walls
Goal One: Strengthen the library’s service outside its walls
- Build upon existing partnerships to further integrate the library in community programs, events and services.
- Identify and pursue strategies to engage the Arlington Heights community and provide services to customers where they are.
- Expand the awareness of and deepen the impact of the Makerplace, bookmobile, community partnerships, Senior Center and outreach services.
- Strengthen customer opportunities to use the library through virtual and hybrid options.
Outcome: The library is a community connector where customers are active, involved and engaged.
Goal Two: Grow the use of our services and resources
Goal Two: Grow the use of our services and resources
- Increase community engagement with the library through innovative technology, programs and access to experiential learning.
- Expand the awareness of and opportunities for experiences when utilizing the Makerplace.
- Continue to strengthen the library’s service to multilingual families and non– and limited–English speaking families.
- Identify and pursue strategies to reduce barriers to access materials.
- Evaluate the balance of the physical and digital collections to increase the collections’ to increase the collections’ visibility and to reflect the community's priorities.
Outcome: The library is the leading community resource to answer questions, find information and connect with resources and experiences.
Goal Three: Enhance the library's role in the everyday lives of the Arlington Heights community
Goal Three: Enhance the library's role in the everyday lives of the Arlington Heights community
- Position the library to responsibly and thoughtfully respond to social and economic community need.
- Pilot strategies and pursue opportunities to effectively engage with emerging adults (focus on ages 18 to 25).
- Pursue collaborative opportunities that celebrate the cultural diversity of the Arlington Heights community.
- Provide a broad diversity of ideas, perspectives and opinions represented in the library’s collection, displays and programs.
- Promote the Makerplace and increase program opportunities to encourage usage among more residents.
- Optimize ways to develop, display and promote collections within the library.
- Foster community connections and inspire creativity and innovation through experiential learning at the Makerplace.
Outcome: The library is an innovative leader that brings new ideas and new resources to Arlington Heights, deepening its impact on the community.
Inclusion, Diversity, Equity, Accessibility
The library is dedicated to fostering an inclusive and diverse environment. Below is the library’s statement on Inclusion, Diversity, Equity and Accessibility (IDEA):
- Inclusion: The library welcomes and values everyone.
- Diversity: The library recognizes and embraces the range of human similarities and differences.
- Equity: The library recognizes every person has different circumstances and needs; we strive to support fair outcomes.
- Accessibility: The library designs its services and environment to be usable by people of all abilities.