"Listening, like any communication skill, can be improved. Drawing from her own research sessions, as well as from stories and interviews with marriage counselors, life coaches, filmmakers, podcast hosts, and other listening experts, the author of Listen Like You Mean It discusses how to quickly build rapport with strangers, which questions help people unlock what they need to say, when it's time to throw out the script entirely, and how to recover from listener's drain, among other skills. Includes original illustrations by the author"--