Dr. Massen asks the readers of this book how they go about communicating in their daily lives: do they find themselves puzzled by how to talk with others on and off the job? Do they find that being asked to speak in front of a group brings horrors and nightmares of "Oh gosh, how can I do this? I don't like to speak in front of others at all-and you want me to speak in front of my co-workers and give them help on their work assignments? Seriously?" Do they find themselves saying, "What did you say?" "I did not hear you; can you speak louder?" Is listening a key skill that has been lost to open the door to effective listening? Do people find that the keys to the doors to success in writing for personal and business uses a silent key they continue to search for? Think of this book as your Locksmith: it can open the doors to talking, listening, and writing: READ ON and use those keys!

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