Details
PUBLISHED
[United States] : BookBaby, 2020
Made available through hoopla
Made available through hoopla
DESCRIPTION
1 online resource
ISBN/ISSN
9781934109038 (electronic bk.) MWT12917534, 1934109037 (electronic bk.) 12917534
LANGUAGE
English
NOTES
Transforming frontline operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance
Mode of access: World Wide Web