Includes index

Part One : Grammar and sentence structure. Identifying verbs and subjects -- Sentence completers -- The sentence vs. fragments vs. run-ons -- Subject-verb agreement -- Verb forms -- Pronouns -- Advanced sentence structure -- Mechanics -- -- Part Two : Correspondence. Business style -- Letter format -- Request letters -- Replies -- Credit and collection letters -- Complaints, claims, and adjustments -- Sales and public relations letters -- Social business letters -- Employment correspondence -- In-house correspondence -- News releases -- Business reports and proposals -- -- Part Three : Solutions. How to handle the job interview -- Answers to exercises in "grammar and sentence structure" -- Index

"This updated edition provides clear, concise instruction on every form of business writing, from traditional business letters, reports, and memos to email and other electronic communications. The author emphasizes that effective business English begins with mastering grammar and sentence structure, and presents a brush-up review of grammar and correct English usage. She also advises on achieving an appropriate business style that conveys the writer s message succinctly without resorting to stilted, overly formal language or meaningless jargon. This book is perfect for the modern businessman since it s been updated for today s web-based world. Includes excellent examples of model business letters, resumes, employment letters, interoffice memos, news releases, and business reports. Additional features include exercises with answers and essential advice for job interviews." --Publisher's description