5.002 Issuance of Library Cards and Conditions of Use

10/15/2019
Replaces 09/20/2016
I.
USE OF MATERIALS
 
  A. 
Types of Library Cards
    1.
Resident Cards
 
Full service resident library cards are issued without charge to persons who are age 18 or older and reside within the incorporated boundaries of the Village of Arlington Heights.
 
To verify residence, current government-issued photo identification with the resident’s home address must be shown.
 
If the address on the identification is not current, one of the following items must also be shown to verify residence: current property tax bill; a current title/lease/renter’s agreement; a current utility bill; or mail postmarked within the past two weeks to the resident’s home address.
 
The cardholder listed on the account is responsible for any overdue or library item charges that accrue on the account.
 
A minor (under the age of 18) who resides within the incorporated boundaries of the Village of Arlington Heights may have a card at any age; however, the signature of a parent/guardian on the children’s library card application form is required.
 
By signing the form, the parent/guardian becomes responsible for any overdue or library item charges that accrue on the account.  The parent/guardian agrees to also assume responsibility for informing the child about the library items and services that he or she wishes the child to use or any limitations on use.
 
A one-time interim loan of four items, one of which can be non-print, will be made prior to the library’s receiving a completed children’s library card application and verification of home address.
 
In the case that custody provisions make a child's residency unclear, the parent/guardian should use their personal card to borrow items for the child.
 
A minor (under the age of 18) with a library card may borrow all items in the library, unless the parent/guardian selects one of the following options:
      a.
A parent/guardian, using a form provided by the library, may limit a child who is under 12 years of age to borrowing library items from the Kids’ World Department.  When a child reaches the age of 12, the limitation expires.  A library card with this option is valid for three years or until the child reaches the age of 12, whichever is earlier. A parent/guardian may change this option on their child’s card at any time using a form provided by the library.
      b.
A parent/guardian, using a form provided by the library, may restrict a child who is under 17 years of age from borrowing M-rated video games and DVDs that are either: R-rated, NC-17 rated or designated unrated.  A parent/guardian may change this option on their child’s card at any time using a form provided by the library.
 
     
If a minor has a library card with each parent (available in divorce situations only), any limits would apply to both cards.
    2.
Non-resident Arlington Heights Taxpayer Cards
 
A library card valid for one year is issued to an Arlington Heights property owner who does not reside within the Village boundaries or to a senior administrative officer of a business owning taxable property within Arlington Heights.  Proof of ownership in the form of a current property tax bill must be presented at the time of application and at subsequent renewals.  One non-resident taxpayer card may be issued per parcel of taxable land owned.  The non-resident taxpayer card may be used by the cardholder and family members residing at the same address or partners who jointly own the parcel of land.
 
The card offers the same service as a resident card, including reciprocal borrowing.
 
The cardholder listed on the account is responsible for any overdue or library item charges that accrue on the account.
    3. 
Non-resident Cards – Unserved Areas
 
A library card is issued for a fee to qualified non-residents and their family members residing at the same address. Non-resident cards are valid for six months or one year, based on the fee paid. The card offers the same service as a resident card, including reciprocal borrowing.
 
The cardholder listed on the account, or the parent/guardian if the cardholder is a minor (under the age of 18), is responsible for any overdue or library item charges that accrue on the account.
 
To qualify, the individual's principal residence must lie in an unserved area within the boundaries of Township High School District 214, and the Arlington Heights Memorial Library must be the closest public library that issues non-resident cards.
 
The availability of this non-resident card and the method for calculating the fee are reviewed annually in June by the Board of Library Trustees and are subject to change.
    4. 
Non-resident Cards – Dual Service
 
A library card for use only at the Arlington Heights Memorial Library, is issued for a fee to non-residents and their family members residing at the same address who present their current, full-service library card from their home library. Non-resident cards are valid for six months or one year, based on the fee paid.  This card offers the same services as a resident card, but does not include reciprocal borrowing.
 
The cardholder listed on the account, or the parent/guardian if the cardholder is a minor (under the age of 18), is responsible for any overdue or library item charges that accrue on the account.
 
The availability of this non-resident card and the method for calculating the fee are reviewed annually in June by the Board of Library Trustees and are subject to change.
   
5. 
Special Use Cards
      a. 
Staff Local Use Cards
 
A staff library card for use only at the Arlington Heights Memorial Library is issued as an employee benefit to staff members of the Arlington Heights Memorial Library who reside outside the incorporated boundaries of the Village of Arlington Heights.  The card is valid for the duration of Arlington Heights Memorial Library employment.
 
The benefit is also extended to the active status, non-resident Arlington Heights Memorial Library volunteers who are formally enrolled in the library’s volunteer program, the Friends of the Library Board and the Arlington Heights Memorial Library Foundation.  The volunteer card is valid for one year.
 
This card may not be used by any other individual, and benefits do not apply to other family members.
      b. 
Employee Lifetime Resident Cards
 
Employees who retire under the IMRF retirement provisions and have worked at the library for no fewer than five years are eligible to receive as a benefit a lifetime Arlington Heights Memorial Library resident card, in lieu of a one-time $500 gift.  An employee lifetime resident card offers the same services as a resident card, but does not include reciprocal borrowing.
 
The cardholder listed on the account is responsible for any overdue or library item charges that accrue on the account.
      c. 
Business Library Card Accounts
 
A business library card account valid for one year for use at all Arlington Heights Memorial Library locations is available to businesses that operate within the incorporated boundaries of the Village of Arlington Heights.  The account is established in the name of the business.  As many as three employees may be authorized by the business’s management to use the account.
 
The names of authorized card users must be submitted by the business’s management when registering for the card, at each renewal or when changes in authorized users occur.  The account may be used only by employees of the business who are designated on the account.
 
To support those non-profit organizations that serve the community, administrative offices of schools, churches, social service agencies, and government bodies located within the incorporated boundaries of the Village of Arlington Heights are eligible for business card accounts.  These organizations must follow the same procedures as businesses qualifying for an account.
 
The business or non-profit organization is responsible for any overdue or library item charges that accrue on the account.
 
Individual teachers are not eligible for this account but may use the School Services program for library items if their school qualifies for service.
      d. 
School Services Accounts
 
Schools eligible for outreach services, defined in policy 6.001 may borrow items through the library’s school services program. The account is established in the name of the school. Items must be requested through the school media specialist.
 
A participating school is responsible for any library item charges that accrue on the account.
      e. 
Temporary Library Cards
 
A temporary library card for use only at the Arlington Heights Memorial Library is issued to an individual who verifies temporary residence within the incorporated boundaries of the Village of Arlington Heights.  Temporary residence must be for a period of at least 30 days and be verified by presenting one of the following items:
        i. 
A rental receipt
        ii. 
A letter on hotel letterhead verifying length of stay signed by the hotel manager
        iii. 
Mail postmarked within the past two weeks
       
The library card is issued for the length of the stay.
      f.
Veteran and Armed Forces Cards
 
Residents within the incorporated boundaries of the Village of Arlington Heights, who are former or current members of the United States Armed Forces, are eligibile for a Veteran and Armed Forces library card. This card adheres to the benefits and limitations of the aforementioned cards, with the following added benefits applicable only at the Arlington Heights Memorial Library and the library's branches.
 
This card will not accrue overdue fines.
 
This card will allow the cardholder to print up to the cost equivalent of 100 black and white letter pages total per week for no charge.
 
The cardholder listed on the account is responsible for any library item charges that accrue on the account besides charges listed above.
 
To qualify, eligible residents must present either their driver's license with 'Veteran' designation, officially recognized veteran or military identification cards, or official DD214 form when requesting the card or a change to a current library card account.
 
This card may not be used by any other individual, and benefits do not apply to family members.
  B.
Renewal of Library cards
 
    1.  Before a library card is renewed, the following two conditions must be met:
      a. 
All outstanding overdue or library item charges must be paid and all overdue items returned.
      b. 
A current government-issued photo identification with the resident’s home address must be shown.  If the address on the identification is not current, one of the following items must also be shown:  a property tax bill; a current title/lease/renter’s agreement; a current utility bill; or mail postmarked within the past two weeks to the resident’s home address.
    2. 
If a customer whose card has expired cannot verify residence, a one-time interim loan may be offered pending card renewal.  Further account privileges will be suspended until renewal of the card is completed.
  C. 
Liability for Unauthorized Use of Library Card
    1. 
A cardholder (including the parent/guardian of a minor cardholder) is liable for all items checked out on the card.
    2. 
If a cardholder reports to the library a lost, missing or stolen card within 48 hours of discovery, the cardholder is liable for no more than $50.00 in overdue or library item charges that accrue on the account due to the unauthorized use of the library card.
    3. 
A cardholder is not liable for items checked out after reporting to the library the lost, missing or stolen card.
  D. 
Suspension of Library Card Borrowing Privileges
    1. 
Library borrowing privileges are suspended when $10.00 in overdue or library item charges accrue on the account.  Privileges are reinstated when the account is paid below the $10.00 threshold.
    2. 
In special circumstances, staff members may allow a one-time interim loan to customers whose borrowing privileges have been suspended.
  E. 
Replacement of Library Card
    1.
 A customer’s lost library card is replaced once per calendar year without charge.  Additional replacements of the card during the same calendar year will cost $1.00 per occurrence.
    2. 
There is no charge for replacement of a worn/damaged library card.
  F. 
Reciprocal Borrowing Cards
    1. 
The Arlington Heights Memorial Library honors all current Illinois public library cards.  Before standard reciprocal borrowing privileges are extended, a first-time reciprocal borrower must be registered in the library’s customer database by showing their Illinois public library card and verifying their current address by showing a government-issued photo identification with the reciprocal borrower’s home address.
 
If the address on the identification is not current, one of the following items must also be shown: a property tax bill; a current title/lease/renter’s agreement; a current utility bill; or mail postmarked within the past two weeks to the individual’s home address.
 
Reciprocal borrower registration is valid for three years.
    2. 
In special circumstances, staff members may allow a first-time reciprocal borrower with a public library card who is unable to verify their current address a one-time interim loan of three items.  Further borrowing privileges are suspended until the reciprocal borrower’s home address is verified.
    3. 
Reciprocal borrowers are subject to all of the policies and procedures pertaining to Arlington Heights Memorial Library cardholders, with the exception of the following limitations specified in the Arlington Heights Memorial Library Policy 5.003:
      a. 
A registered reciprocal borrower may possess as many as 20 items from the library's collection at a time.
      b. 
A registered reciprocal borrower may not check out library items from developing collections.
      c. 
A registered reciprocal borrower may not submit hold, interlibrary loan or LINKin requests.