Customer service basics
(2014, original release: 2010)
Nonfiction
eVideo
Details
DESCRIPTION
1 online resource (1 video file, 14 min. 54 sec.) : digital, stereo., sound, color
ISBN/ISSN
1062731
LANGUAGE
English
NOTES
Originally produced by Library Video Network in 2010
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening
Mode of access: World Wide Web