Branded customer service the new competitive edge
(2006)
Nonfiction
eBook
Details
PUBLISHED
[United States] : Berrett-Koehler Publishers : Made available through hoopla, 2006
DESCRIPTION
1 online resource
ISBN/ISSN
9781609943233 (electronic bk.) MWT11282124, 1609943236 (electronic bk.) 11282124
LANGUAGE
English
NOTES
The author of the bestselling A Complaint is a Gift, (Over 100,000 copies sold) details how to create a definitive, recognizable style of service that reinforces a company's brand values every time a customer interact with an organizational representative
Mode of access: World Wide Web