What's your problem? : cut through red tape, challenge the system, and get your money back
(2011)

Nonfiction

Book

Call Numbers:
381.34/YATES,J

Availability

Locations Call Number Status
Adult Nonfiction 381.34/YATES,J Available

Details

PUBLISHED
New York, NY : HaperPaperbacks, [2011]
©2011
EDITION
First edition
DESCRIPTION

xii, 258 pages ; 21 cm

ISBN/ISSN
9780062009883, 0062009885, 0062009885 :
LANGUAGE
English
NOTES

Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver

Additional Titles