Nonfiction
Book
Availability
Details
PUBLISHED
©2011
EDITION
DESCRIPTION
xii, 258 pages ; 21 cm
ISBN/ISSN
LANGUAGE
NOTES
Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver