Basics of business communication and protocal -- Business letter style -- Business letter basics -- Memo basics -- Fax basics -- E-mail basics -- Letters for startup -- Letters seeking information for a business plan -- Letters seeking information for a marketing plan -- Letters seeking financing -- Letters for operation -- Sales letters -- Customer service letters -- Business -to- business purchasing letters -- Personnel letters -- Public relations letters and press releases -- Letters to government and regulatory agencies -- Social protocol -- International letters -- Appendix: Check your proofreading ability

Includes CD-ROM