What our Customers are saying

We like to hear from our customers about the great experiences they have at the library, including the services they were surprised to find we offer. Some of our favorite stories are featured below.

We'd love to hear from you

Tell us about a great experience you had at the library, or something new you found the library has to offer.


Book a Display Case

Did you know individuals or nonprofit groups can reserve the library’s display cases for a month? One of the many groups who displayed in 2015 was Eli Skinner Chapter NSDAR. “We enjoy working with the Arlington Heights Memorial Library, which provides a great venue for promoting the aims of the NSDAR to promote the commemoration of the Constitution and educate the public by providing this annual showcase,” said DAR member Dayle Coduti.

To learn more about our display cases and to book your display for December or anytime in 2016, visit ahml.info/get_involved/displays or call April Jo Harder at 847-870-3785.


Improve English Skills To Get a Job

Land a Job In Your New Land

When Beatrix Turai came to the U.S. from Hungary 18 months ago, she knew that she needed to improve her English skills if she wanted to get a job. Luckily a friend told her about the ESL services at the library. She met with ESL/Literacy Supervisor Katalin Zsupan and took advantage of a variety of the library’s offerings. In addition to ESL resources like computer programs, one-on-one tutoring, book discussions and conversation classes, she attended job seekers programs and polished up her work skills with our tech classes and online Gale Courses.

Not only did it help in her adjustment to a new country, she also got a job – first a temporary job as a financial deduction analyst, then four months later as a permanent senior deduction analyst for a local company. Summing up her experience at the library, Beatrix said, “I was able to talk about topics connecting to my profession, but only used about 300 words when I started. It helped increase my confidence, vocabulary and pronunciation. I used to be afraid if someone asked about the weather. Now I can make casual conversation.”

Grow A Garden

Summer Volunteer Sprout Squad

Learning how to grow a garden was the focus of another Summer Volunteer Squad for teens. The Sprout Squad planted a garden outside of Olympic Pool with the help of park district Facility Services Manager Steve Neill and Teen Librarian Trixie Dantis. The group researched then planned, planted and maintained the garden which included tomatoes, herbs, peppers, squash and salad greens among others. Group members Katie McManaman, Helen Weil, Sarah Weil, Dale Munson, Tommy O’Donnell, Matthew McManaman and Vincent Carso are shown by their plot. The produce was donated to the Wheeling Food Pantry.

Create A Video For Your Business

During the past three years, Arlington Heights resident Bonnie Cimo has been developing materials to help adult non-readers learn to speak English. The centerpiece of the materials is an original film with “mini-episodes” modeling everyday conversations, which Bonnie created in the Studio with the help of Alex Hoffman and other Digital Services staff members: “For about one year, I received instruction from Alex and the Digital Services staff on a weekly basis. They taught me step by step how to edit footage in iMovie, create a soundtrack, add voice tracks and display subtitles in two languages, create chapter menus and more. Thank you, Alex and staff, for your patient guidance and exceptional expertise.”

Save Time Using the Book Drop

Drop Off Your Books At The Park

After using one of the remote book drops, Arlington Heights resident Stacey Ennes said, “I love having the option of dropping a book off there. I use the Camelot Park box, and it was especially nice on a snowy day because whoever was in charge of the sites had it shoveled and salted from the street to the box so I didn’t even have to trudge through the snow to get my book back on time! Kudos to them!” The book drops have been open in Frontier and Camelot parks since June of 2013, and in that time, over 7,150 items have been returned there.

Learn About Arlington Heights In the 1800s

Recently, Tiffany Klotz wrote in to describe her library experiences: “I haven’t had just one great experience at this library; but every single visit is a great experience. One of my favorite parts is the older newspapers on microfilm. I’ll admit I was completely clueless as to how to load and view, but the staff member that assisted me showed me how simple and easy it was; next thing I knew I was reading about day-to-day life in Arlington Heights and Chicago during the early nineteenth century. Any history buff can attest how interesting it really is.

In today’s digital world, many people forget how useful the library can be. From newspapers on microfilm to actual tangible books (gasp!), huge selection of movies and music... and after the recent remodel, the library looks modern and stylish. I urge residents of Arlington Heights to come spend an hour exploring what the library has to offer. There’s something for everyone!”

Keep Up With Your Kids' Technology

Sign Up For a Free Tech Class

Jody Stautzenbach wrote this after attending two of the classes that the library co-sponsored with School District 25: “As a parent with a daughter in 8th grade, I realize that I need to spend more time staying on top of my technology knowledge. The first session highlighted how technology is used by the school district both in and out of the classroom and the emphasis the district places on teaching students the importance of digital citizenship and being a smart consumer. The second session provided an overview of many of the applications and programs that are currently popular with students such as Twitter, Facebook, Instagram, etc. I found both sessions contained useful information, resources and tips to help me as a parent navigate the technology that my child is so adept at using.

Above all, both sessions emphasized that the need to take an active role in parenting applies to the world of technology. As a parent, I need to be just as aware and involved in the technology my daughter uses as with the other aspects of her life. I should be discussing the latest apps with her just as we would communicate regarding her homework assignments. Finally, already aware of the strength of both our school district and library, I was impressed by the partnership between the two and the focus on identifying and meeting the needs of the parents in our community.”

Build Photography Skills

Summer Activities For Teens

The Pop Photogs, one of the teen Summer Volunteer Squads, spent a day at the Arlington Park Racetrack perfecting their photography skills. This summer the group learned about mobile apps for shooting and editing photos, then utilized their skills at locations throughout the village. All Summer Volunteer Squads were generously funded by the Friends of the Library.

Make Old Photos Come Alive

Learn To Scan and Use Photoshop & PowerPoint In The Studio

Library user Beverly Maeda Lane wrote this after working in the Studio - “I am extremely grateful for the help given to me by Alex Hoffman of the library’s Digital Services Department. Alex scanned 32 photos for my PowerPoint presentation to English as a Second Language classes. I think the speeches were well-received because of the photos. Alex also used PhotoShop to repair a photo of my grandmother that was damaged in a flood. The best part is that I learned to use PowerPoint and PhotoShop myself. I am very appreciative of the library’s awareness of the importance of technology.  I look forward to learning more from the library’s computer programs. Thank you very much.”

Land a Freelance Job In Another Time Zone

Use a Small Conference Room, Borrow a Laptop

Borrowing library equipment for a face-to-face video, insurance professional Madeleine Nelson used one of our small conference rooms to Skype with a prospective employer in the United Kingdom. She has also used the Business Center, has taken an Excel class, and plans to make a video for her website with help from our digital Studio staff. “Your Tech staff is just wonderful - very helpful and professional. I have been able to take advantage of many library resources. I’ve used the conference room for an audio conference with my sales team when we need to talk shop and discuss confidential details without being overheard.”

Get Into the College of Your Dreams

Use a Computer, Take A Writing Class

Kevin Hyde, who starts college this fall, used library resources in his college search: “The Hub and the Studio were especially helpful during my college search, as I have been able to utilize all of the library’s unique resources, like computer labs and writing workshops, to help discover and gain admission to my dream school - New York University.”

Learn How To Use An Ereader

Download eBooks & Magazines

Arlington resident Marsha Forbes says “Arlington Heights is so fortunate to have this wonderful library,” after Digital Services Advisor Annette Bochenek showed her how to download books onto her new eReader. She is now reading Touch the Top of the World: A Blind Man’s Journey to Climb Farther Than the Eye Can See: My Story by Erik Weihenmayer on her eReader. Her next project – learn how to use the library’s Zinio service to read magazines.
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6.012 Patron-Generated Content

The Library offers various venues in which patrons can contribute content that is accessible to the public.  These include, but are not limited to, blogs, reviews, forums, and social tagging on the Library’s website and catalog.  Any instance in which a patron posts written or recorded content to any of the Library’s venues that are accessible to the public is considered “patron-generated content” and is subject to this policy.
By contributing patron-generated content, patrons grant the Library an irrevocable, royalty-free, worldwide, perpetual right and license to use, copy, modify, display, archive, distribute, reproduce and create derivative works based upon that content.
By submitting patron-generated content, patrons warrant they are the sole authors or that they have obtained all necessary permission associated with copyrights and trademarks to submit such content.
Patrons are liable for the opinions expressed and the accuracy of the information contained in the content they submit.  The Library assumes no responsibility for such content.
The Library reserves the right not to post submitted content or to remove patron-generated content for any reason, including but not limited to:
  • content that is profane, obscene, or pornographic;
  • content that is abusive, discriminatory or hateful on account of race, national origin, religion, age, gender, disability, or sexual orientation;
  • content that contains threats, personal attacks, or harassment;
  • content that contains solicitations or advertisements;
  • content that is invasive of another person’s privacy;
  • content that is unrelated to the discussion or venue in which it is posted;
  • content that is in violation of the Library’s Code of Conduct or any other Library policy