What our Customers are saying

We like to hear from our customers about the great experiences they have at the library, including the services they were surprised to find we offer. Some of our favorite stories are featured below.

We'd love to hear from you

Tell us about a great experience you had at the library, or something new you found the library has to offer.


Make old photos come alive

Learn to scan and use photoshop & powerpoint in the studio

Library user Beverly Maeda Lane wrote this after working in the Studio - “I am extremely grateful for the help given to me by Alex Hoffman of the library’s Digital Services Department. Alex scanned 32 photos for my PowerPoint presentation to English as a Second Language classes. I think the speeches were well-received because of the photos. Alex also used PhotoShop to repair a photo of my grandmother that was damaged in a flood. The best part is that I learned to use PowerPoint and PhotoShop myself. I am very appreciative of the library’s awareness of the importance of technology.  I look forward to learning more from the library’s computer programs. Thank you very much.”

Land a Freelance Job in Another Time Zone

Use a small conference room, borrow a laptop

Borrowing library equipment for a face-to-face video, insurance professional Madeleine Nelson used one of our small conference rooms to Skype with a prospective employer in the United Kingdom. She has also used the Business Center, has taken an Excel class, and plans to make a video for her website with help from our digital Studio staff. “Your Tech staff is just wonderful - very helpful and professional. I have been able to take advantage of many library resources. I’ve used the conference room for an audio conference with my sales team when we need to talk shop and discuss confidential details without being overheard.”

Get Into the College of Your Dreams

Use a computer, take a writing class

Kevin Hyde, who starts college this fall, used library resources in his college search: “The Hub and the Studio were especially helpful during my college search, as I have been able to utilize all of the library’s unique resources, like computer labs and writing workshops, to help discover and gain admission to my dream school - New York University.”

Learn How to Use an EReader

download ebooks & magazines

Arlington resident Marsha Forbes says “Arlington Heights is so fortunate to have this wonderful library,” after Digital Services Advisor Annette Bochenek showed her how to download books onto her new eReader. She is now reading Touch the Top of the World: A Blind Man’s Journey to Climb Farther Than the Eye Can See: My Story by Erik Weihenmayer on her eReader. Her next project – learn how to use the library’s Zinio service to read magazines.