Business Services Staff

Shannon Distel - Specialty Info Services Manager

Shannon has worked in public libraries for over 14 years, her professional background includes reference, core competency training, library programming and social media marketing. She specializes in assisting small businesses and entrepreneurs with using the library’s resources and frequently presents on social media and technology. Shannon is active with the Arlington Heights Chamber of Commerce, local business and professional groups. She earned an MLIS from Dominican University and is a member of ILA, PLA and ALA. 
Likes: Exploring Chicago and the world. 
Dislikes: Ignorance and discrimination. 

Julie Kittredge - Business Services Specialist

With 17 years of experience, Julie is no stranger to the unique world of the small business owner. She established her husband’s small business as an S-Corporation and maintained the bookkeeping, payroll, marketing, and communications for 12 years. She is also a professional photographer, speaker, artist and writer and has worn every hat of the entrepreneur for the last 8 years. Julie is passionate about supporting small businesses, encouraging the local entreprenuer, and teaching creative marketing tips based on personal experience. 
Likes: Supporting the Arts and all things outdoors
Dislikes: Negativity

Susan Mayer - Specialty Services Advisor

Susan has been a small business owner for over 24 years. She is a licensed massage therapist and has maintained a massage therapy business as a “solopreneur,” taking care of all aspects of the business and evolving with new technologies. In 2014, Susan received her MLIS from the University of Illinois, Urbana-Champaign. She has worked in non-fiction and genealogy reference. Along with the MLIS, she earned a graduate certificate in Special Collections focused on archives and genealogy. She is a member of ALA.

Likes: Walking on the beach looking for interesting stones
Dislikes: Apathy and pessimistic outlooks
If your status is Confirmed Registration, your spot for the event is confirmed.

If registration for this event is full, you will be placed on a waiting list. Wait listed registrants are moved to the confirmed registration list (in the order of registration) when cancelations are received. You will receive an email notification if you are moved from the wait list to the confirmed registration list.

6.012 Patron-Generated Content

The Library offers various venues in which patrons can contribute content that is accessible to the public.  These include, but are not limited to, blogs, reviews, forums, and social tagging on the Library’s website and catalog.  Any instance in which a patron posts written or recorded content to any of the Library’s venues that are accessible to the public is considered “patron-generated content” and is subject to this policy.
By contributing patron-generated content, patrons grant the Library an irrevocable, royalty-free, worldwide, perpetual right and license to use, copy, modify, display, archive, distribute, reproduce and create derivative works based upon that content.
By submitting patron-generated content, patrons warrant they are the sole authors or that they have obtained all necessary permission associated with copyrights and trademarks to submit such content.
Patrons are liable for the opinions expressed and the accuracy of the information contained in the content they submit.  The Library assumes no responsibility for such content.
The Library reserves the right not to post submitted content or to remove patron-generated content for any reason, including but not limited to:
  • content that is profane, obscene, or pornographic;
  • content that is abusive, discriminatory or hateful on account of race, national origin, religion, age, gender, disability, or sexual orientation;
  • content that contains threats, personal attacks, or harassment;
  • content that contains solicitations or advertisements;
  • content that is invasive of another person’s privacy;
  • content that is unrelated to the discussion or venue in which it is posted;
  • content that is in violation of the Library’s Code of Conduct or any other Library policy