Senior Center Assistant

Provides customer service at our Senior Center branch by reserving and locating materials, assisting with program information and registration, resolving customer account questions, and supporting computer room users by answering basic questions about printing and internet use.
 
1. Answer questions and resolve issues about account and borrowing procedures to maximize customer experience.  Assist customers to check materials in/out.  Use library databases to support customers and to identify and resolve issues. 
2.  Proactively engage with customers to aid them in locating and reserving materials.  Answer or refer customer questions about library services and direct customers to appropriate Senior Center agencies.
3.  Support the Senior Center Computer Room by assisting customers with basic internet search and printing questions.
4. Assists with maintaining Senior Center supplies, equipment and materials.
5. Compile monthly Senior Center statistics and maintain online event calendar for Senior and Accessible Services programs.
6. May assist staff with delivery of materials to homebound residents and senior living locations in the community.
Requirements & Skills: 
At least one-year prior work experience required; previous customer service experience preferred.
 
Excellent communication skills.  Accuracy and attention to follow detailed procedures.  Proficient in using Microsoft Office and basic internet search techniques. Use judgment to adjust policies for fair and reasonable outcomes.
 
The preferred candidate must also demonstrate ability to excel in Our Culture
Education: 
High School diploma
Hours and Scheduling: 
Part-time position: 10 hours/week. Weekdays are day shift. Must be flexible to work Saturday mornings 2x/month.
Salary and Benefits: 
Salary is $14.08 to $16.57 per hour, depending on qualifications.
We want to amaze our customers. So we expect the best from everyone. Those who embrace our culture will be successful and happy here. Read more.
 
If you are selected for an interview, be ready to tell us how you will excel in our culture.
We promote diversity and practice inclusion; all abilities are encouraged to apply.
 
If accommodations are needed during the selection process, please let us know.
 
 
If your status is Confirmed Registration, your spot for the event is confirmed.

If registration for this event is full, you will be placed on a waiting list. Wait listed registrants are moved to the confirmed registration list (in the order of registration) when cancelations are received. You will receive an email notification if you are moved from the wait list to the confirmed registration list.

6.012 Patron-Generated Content

04/27/2011
The Library offers various venues in which patrons can contribute content that is accessible to the public.  These include, but are not limited to, blogs, reviews, forums, and social tagging on the Library’s website and catalog.  Any instance in which a patron posts written or recorded content to any of the Library’s venues that are accessible to the public is considered “patron-generated content” and is subject to this policy.
 
By contributing patron-generated content, patrons grant the Library an irrevocable, royalty-free, worldwide, perpetual right and license to use, copy, modify, display, archive, distribute, reproduce and create derivative works based upon that content.
 
By submitting patron-generated content, patrons warrant they are the sole authors or that they have obtained all necessary permission associated with copyrights and trademarks to submit such content.
 
Patrons are liable for the opinions expressed and the accuracy of the information contained in the content they submit.  The Library assumes no responsibility for such content.
 
The Library reserves the right not to post submitted content or to remove patron-generated content for any reason, including but not limited to:
 
  • content that is profane, obscene, or pornographic;
 
  • content that is abusive, discriminatory or hateful on account of race, national origin, religion, age, gender, disability, or sexual orientation;
 
  • content that contains threats, personal attacks, or harassment;
 
  • content that contains solicitations or advertisements;
 
  • content that is invasive of another person’s privacy;
 
  • content that is unrelated to the discussion or venue in which it is posted;
 
  • content that is in violation of the Library’s Code of Conduct or any other Library policy