Jobs @ AHML

We want to amaze our customers. So we expect the best from everyone. Those who embrace our culture will be successful and happy here. Read more.

Be Part of Our Team

 

Current Openings

We are looking for an innovative, creative and passionate librarian who will proactively engage with customers to help them connect with their interests and information needs.  This position involves extensive interaction with the public, answering complex questions and guiding research in person, in our call center and out in the community.
 
Our librarians support a culture of learning and work together to make the library a great place to be and work. You’ll be called on to share your expertise with your non-degreed colleagues, and act as a mentor and leader when supervisors aren’t present.  Our community is diverse and your coworkers are, too, so being comfortable engaging with a wide variety of ages, cultures and abilities is important.
 

This position requires the ability to communicate with customers and colleagues throughout the library in an effective, enthusiastic and respectful manner; excellent research skills, with experience using a variety of databases; and strong customer service skills. Preferred candidates will have training and instruction experience and a passion for developing programs and learning activities.

 
Our Service Model:
We are a fast paced, service-oriented public library. This role will staff our Info Desk and Call Center, responding to an array of challenging and detailed research questions helping our customers navigate today’s information world. Off-desk time is spent in a shared office environment, contributing to library-wide initiatives and coordinating programs and classes.


Develop and maintain the library’s Internet and Intranet sites. Primarily responsible for programming, also contributes to web design and layout.
 
1. Recommend and develop new web services and applications at direction of Service Managers and IT Manager.  Responsible for full life cycle development including requirements, coding, testing, implementation and maintenance. 
 
2. Develop custom code/Drupal modules for specialty applications.

3. Set technical standards and document all work on Internet and Intranet.

4. Maintain current technical knowledge through continuing education activities, self-study and technical seminars.

5. Responsible for maintaining high levels of usability, accessibility and user experience across all aspects of the website.

 


We are looking for a creative, hardworking, and enthusiastic individual who is eager to work with children, teens, and adults while assisting us with our library-wide summer reading program. You will be part of a team organizing and preparing various aspects of the program, working directly with our teen volunteers and representing the library at the summer reading table.

This position is designed to give MLIS/Education students experience in assisting with program planning and learning how to provide excellent customer service while working with seasoned library professionals in an award winning public library.

 


Responsible for the check out and check in of materials, money handling, registering new customers for library cards and using the library’s databases to assist customers. Position works almost exclusively with the public and requires a positive and friendly customer service attitude. Ability to work well in a team environment required. Applies library circulation policies while providing Unparalleled Customer Service.


Our customers are amazed by how we’ve created destinations for them to learn and find inspiration. At AHML, we provide engaging services and programming, welcoming spaces, a vibrant collection and museum-quality exhibit experiences for every age. During 2018, we hosted over one million visitors and almost 100,000 people attended our programs.
 
We are looking for a resourceful and creative individual to serve our diverse community, including Spanish-speaking customers.  This new position will involve extensive interaction with the public, providing service to multiple audiences including adults, teens and children as well as ESL/literacy students.  This bilingual Advisor will also support programs and events in the library and out in the community.  Candidates must thrive at critically listening to the needs of this audience and be adept at approaching customers of all ages and cultures to help them quickly connect with their favorite interests and information needs.
 


We are looking for a passionate librarian who enjoys approaching customers of all ages and cultures, to connect them with their favorite interests and information needs.  This position involves extensive interaction with the public, answering questions and guiding research in person and in our call center.
 
Our librarians support a culture of learning and work together to make the library a great place to be and work. You’ll be called on to share your expertise with your non-degreed colleagues, and act as a mentor and leader when supervisors aren’t present.  Our community is diverse and your coworkers are, too, so being comfortable engaging with a wide variety of ages, cultures, and abilities is important.

This position requires the ability to communicate with customers and colleagues throughout the library in an effective, enthusiastic and respectful manner; excellent research skills, with experience using a variety of databases; and strong customer service skills.


Provides customer service at our Senior Center branch by reserving and locating materials, assisting with program information and registration, resolving customer account questions, and supporting computer room users by answering basic questions about printing and internet use.
 
1. Answer questions and resolve issues about account and borrowing procedures to maximize customer experience.  Assist customers to check materials in/out.  Use library databases to support customers and to identify and resolve issues. 
2.  Proactively engage with customers to aid them in locating and reserving materials.  Answer or refer customer questions about library services and direct customers to appropriate Senior Center agencies.
3.  Support the Senior Center Computer Room by assisting customers with basic internet search and printing questions.
4. Assists with maintaining Senior Center supplies, equipment and materials.
5. Compile monthly Senior Center statistics and maintain online event calendar for Senior and Accessible Services programs.
6. May assist staff with delivery of materials to homebound residents and senior living locations in the community.


Implements IT solutions based on business workflow analysis. Evaluates needs and opportunities for website improvements, software solutions and training. Creates and delivers IT/software training for library staff.  Contributes to the development and maintenance of website and applications.
 
1. Identifies needs and opportunities for staff to learn and use software, systems, and applications in order to best serve customers and improve work processes. Creates training plans for individuals and groups based on job skill requirements.  Develops training materials, including online courses and job aids. Works with IT to develop implementation strategy for all product rollouts.
2. Recommends improvements and revisions for library wide technology, including accommodating new technologies and/or adding new services. 
3. Creates, maintains and supports staff-side website pages that improve workflow and support Customer Service needs; trains staff in their use. Participates in the development/maintenance of customer-side web pages and applications.
4. Prepares and presents group training as well as one-to-one instruction to staff for all applications, web content, and library automation systems.
5. Assists IT Manager with project management for web and application related projects.
6. Tracks, documents, and analyzes user access of website and tools. Recommends changes that accommodate user patterns.
7. Provide daily website support for staff.


Want to make a difference in someone's life?
 
Consider joining our library to assist customers in the ESL/Literacy Office by working with students speaking over 38 different first languages.
 
  • Through structured interviews and tests, evaluate adult student language needs.  Help students with the use of educational software to improve their language skills.
  • Lead language programming that facilitates development of English-language skills.
  • In our busy ESL Office, the position would help customers use all of our services including testing and accessing computer-based courses, recording statistics, scheduling volunteers, writing report and answering phones.
  • Answer or refer requests for information and assist literacy customers to access/use other library services.
 
 


Looking to gain practical experience working in a busy environment where kids and families come to play, read, and explore? Gain valuable experience serving the public at our busy Kids’ World desk as you connect with kids ages 0-12 and families. Our innovative and award-winning library is the spot for you to learn real-world skills in customer and information services as you work directly with families during our busiest time of year!   We can provide an ideal learning opportunity to help you prepare for your future career working with youth.

We are looking for a friendly, creative, and enthusiastic individual who is ready with a smile and likes helping people.    This position is designed to provide experience in learning how to provide excellent customer service and polish your communication skills as you help answer questions at the desk, provide basic instruction on using our catalog and computers, assist with program support, and work effectively with our diverse community and seasoned professionals.


Do you find working with mature adults interesting, enjoyable and highly rewarding?
 
We are looking for someone who will proactively engage with customers to help them connect with their interests and information needs. This role will support programming and services for mature adults covering multipe formats and topics, at the Arlington Heights Senior Center, at the library and in the community.   
 
  • Lead, guide or contribute to the development, scheduling and delivery of senior programs and technology classes including creation of program or course materials, training of volunteers and coordination of outside presenter and facilitation of book discussions. 
  • Offer suggestions for and assist customers to choose, locate and reserve materials.   Provide instruction to customers for use of Senior Center tools and resources. Answer or refer requests for information about other senior center agencies and programs or library services such as program enrollment, computer use, etc.
  • Administrative responsibilities as assigned, such as collection maintenance, circulation, replenishment of supplies, assisting volunteers, recording and tracking data, preparing and delivering materials, etc.
  • Address or refer issues involving access to use of all library services, resources and property.
 


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Volunteer @ AHML

Volunteer
We promote diversity and practice inclusion; all abilities are encouraged to apply.
 
If accommodations are needed during the selection process, please let us know.
 

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6.012 Patron-Generated Content

04/27/2011
The Library offers various venues in which patrons can contribute content that is accessible to the public.  These include, but are not limited to, blogs, reviews, forums, and social tagging on the Library’s website and catalog.  Any instance in which a patron posts written or recorded content to any of the Library’s venues that are accessible to the public is considered “patron-generated content” and is subject to this policy.
 
By contributing patron-generated content, patrons grant the Library an irrevocable, royalty-free, worldwide, perpetual right and license to use, copy, modify, display, archive, distribute, reproduce and create derivative works based upon that content.
 
By submitting patron-generated content, patrons warrant they are the sole authors or that they have obtained all necessary permission associated with copyrights and trademarks to submit such content.
 
Patrons are liable for the opinions expressed and the accuracy of the information contained in the content they submit.  The Library assumes no responsibility for such content.
 
The Library reserves the right not to post submitted content or to remove patron-generated content for any reason, including but not limited to:
 
  • content that is profane, obscene, or pornographic;
 
  • content that is abusive, discriminatory or hateful on account of race, national origin, religion, age, gender, disability, or sexual orientation;
 
  • content that contains threats, personal attacks, or harassment;
 
  • content that contains solicitations or advertisements;
 
  • content that is invasive of another person’s privacy;
 
  • content that is unrelated to the discussion or venue in which it is posted;
 
  • content that is in violation of the Library’s Code of Conduct or any other Library policy