Frequently Asked Questions - Library Cards

If you have recently changed your email address, we may not have the current address for you.

Some Internet service providers may identify email coming from the Library as bulk or "spam" email. If you are able to set personalized settings for your email "bulk mail" preferences, you need to be sure you can receive mail coming from: circadm@iii.ahml.info. It is your responsibility to ensure that email notices from the Library can be delivered to you.

The Library is committed to maintaining the highest privacy standards for its patrons. Your email address will be used only as a means of communicating with you regarding your account.

If an email sent to you is returned to the Library as undeliverable, the Library will remove your email address from your patron account. At that time, until a new, valid email address is provided, Date Due Reminders will be discontinued and the Library will resume notifying you of reserve pick-up availability by telephone and overdue items by postal mail.

Your personal email account
If you share an email address with others, please be aware that notices sent to this email address may be read by anyone using the account.

• Date Due Reminders will be sent to your email address 2 days before an item is due.
• Reserve Pick-Up Notices will be sent via email and will replace telephone calls to notify you when a reserved item is ready for pick-up.
• First and second Overdue Notices will be sent to your email address.

Final Notices for non-returned, billed items will NOT be sent via email. They will continue to be sent as mailed notices to your home street address.

Date Due Reminders, Reserve Pick-Up Notices, and Overdue Notices can be delivered to your email address.

• Simply enter your email address when applying for your card.
• If you have a card but are not receiving reminders, log into My Account, click the modify email address button under the account information heading, and enter your email address.

• Anyone living in incorporated Arlington Heights can get a library card
• Check to see if you live in incorporated Arlington Heights

• Apply online or in person at the Library Card Desk on the first floor

• Proof of residence is required

A card can be issued after you have shown a photo ID containing your current incorporated Arlington Heights address. For example:

• Illinois driver’s license
• Illinois ID card

If the address on the photo ID is not current, you must additionally show one of the following:

• mortgage papers/lease/renter's agreement verifying current residency
• a utility bill or first-class mail postmarked within the last two weeks

• Visitors to our library can use another Illinois public library card
• To register a card from another library, you'll need to show your current home library card and a photo ID verifying current home address
• Some services are available only to AHML cardholders
• You may also be eligible to purchase a dual service card

• Call us (847-506-2626) within 48 hours
  We will stop all account activity
• If you find your card later, show your Illinois driver's license or Illinois ID card at the Checkout Desk and we'll reactivate it

• Yes. Bring Proof of residence to the Library Card Registration Desk on the first floor of the Library
• Children under the age of 18 must have a parent fill out and sign an application form to receive a replacement card
• A free replacement card will be issued once per calendar year. Additional replacement cards are $1 per card

The following services are available only to AHML cardholders:

• checking out Here & Now materials
• checking out materials in new, developing collections
• reserving library items
• requesting items through interlibrary loan
• using laptop computers

• You may be able to purchase a dual service card for our library at a rate determined by your most recent paid property tax bill or your monthly paid rent.
• A dual service card provides the same limits / privileges as any other cardholder at our library.
• Contact the Checkout Desk at 847-506-2626 for more information.

• Yes. Business cards provide access to library services and materials that support their business
• Up to three employees may be authorized to use the card
• To apply for a card, provide the following information on your business' letterhead:
  the nature of your business
  the names of the three employees authorized to use the business card
• Submit the request to: Circulation Services Department, Arlington Heights Memorial Library, 500 N. Dunton Ave., Arlington Heights, IL 60004

For children under age 18 a parent or guardian must indicate which borrowing option they want for their child. The options are:

• Full Service Card All library items and services are available to the child
• Under 17 Card All items and services, except for R-rated or unrated DVDs and videos, are available to the child This restricted option expires the month following his/her 17th birthday
• Under 12 Card Borrowing privileges are limited to the Kids' World collection Internet access is restricted to the filtered computers in Kids' World This restricted option expires the month following his/her 12th birthday