Two Ground-Breaking Services Retired

Two library services that began in the 1980s, Night Owl Reference Service and Library Cable Network, are being retired as of June 30.

 

Night Owl Reference Service

This service offered answers to questions from Arlington Heights residents after library hours via the phone. The service was discontinued due to a decreasing number of participating libraries and questions answered.

 

Night Owl paved the way for the next generation of reference service: the Ask Away online chat, which is available 24/7 to Arlington Heights residents. You can also ask a question at the Library by phoning 847-506-2634 and text-messaging.

 

Library Cable Network

Arlington Heights was a charter member of the Library Cable Network (LCN) Channel 24 which featured videos of programs taped at the Library and its three partnering libraries. In the current economy, the cable production studio could no longer generate enough income to keep the studio operating.

 “In the 1980’s, creating a cable TV studio for library programs was visionary,” remarked AHML Director Paula Moore. “Our library was a founding partner in this innovative service designed to make our residents aware of library services. But the times have changed with the arrival of web sites such as YouTube and the hundreds of cable channels now available. It was a business decision to retire the channel and direct our resources to other library services. The Board of Library Trustees and staff thank you for your viewership over the past twenty-six years. It’s been a long and gratifying run.