Chapter 1: The Missing Link in Lean: The Management System -- Chapter 2: Lean Management System's Principal Elements -- Chapter 3: Standard Work for Leaders -- Chapter 4: Visual Controls -- Chapter 5: Daily Accountability Process -- Chapter 6: Lean in Administrative, Technical, and Professional Work -- Chapter 7: Learning Lean Management: The Sensei and Gemba Walks -- Chapter 8: Being the Sensei: Engaging Your Executives in the Lean Initiative -- Chapter 9: Leading a Lean Operation -- Chapter 10: Solving Problems and Improving Processes-Rapidly -- Chapter 11: People-Predictable Interruption, Source of Ideas -- Chapter 12: Sustain What You Implement -- Appendix A: Lean Management Standards-Manufacturing -- Appendix B: Lean Management Standards-Technical-Professional, Administrative, and Service Delivery -- Appendix C: Lean Management System Gemba Worksheets

"The new edition of this Shingo Prize-winning bestseller explains how to implement a Lean transformation that works by developing a culture that builds success from the top down and the bottom up at the same time. This edition provides expanded coverage of executive responsibilities, 20 new case studies, and new examples from the healthcare and process industries. A must-read for any leader undergoing or considering a Lean transformation, this edition also includes expanded coverage of Lean management applications in complex cross functional value stream process improvement projects"--