Great customer service on the telephone
(1992)

Nonfiction

eBook

Provider: hoopla

Details

PUBLISHED
[United States] : AMACOM, 1992
Made available through hoopla
DESCRIPTION

1 online resource

ISBN/ISSN
9780814415801 (electronic bk.) MWT12134529, 0814415806 (electronic bk.) 12134529
LANGUAGE
English
NOTES

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectiveness. With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service

Mode of access: World Wide Web

Additional Credits