[Previous ed. published: New York : Harper & Row. 1982]

Successful American companies -- The rational model -- Man waiting for motivation -- Managing ambiguity and paradox -- A bias for action -- Close to the customer -- Autonomy and entrepreneurship -- Productivity through people -- Hands-on, value-driven -- Stick to the knitting -- Simple form, lean staff -- Simultaneous loose-tight properties

Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management that made these organizations successful -- from cover

Includes "Author's note: excellence 2003," Nov. 2003, [4] p., inserted before the preliminary pages