Introduction to creating inclusive libraries -- Writing policies and procedures -- Setting up facilities -- Training library staff -- Maintaining daily operations -- Collaborations and outreach -- Programming and workshop ideas -- Accessible resources and technologies -- Developing a user-centered culture -- Keeping up to date

Although the ADA and the subsequent amendments act have been in effect for years, there are still some buildings where structure and interiors limit access. Libraries should be proactive in creating inclusive environments. Kowalsky and Woodruff highlight disability and access issues, and highlight best practices recommended for a barrier-free environment