Be our guest perfecting the art of customer service
(2011)

Nonfiction

eBook

Provider: hoopla

Details

PUBLISHED
[United States] : Disney Book Group : Made available through hoopla, 2011
DESCRIPTION

1 online resource

ISBN/ISSN
9781423140146 (electronic bk.) MWT11426749, 1423140141 (electronic bk.) 11426749
LANGUAGE
English
NOTES

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service

Mode of access: World Wide Web

Additional Credits