Be our guest perfecting the art of customer service
(2011)
Nonfiction
eBook
Details
PUBLISHED
[United States] : Disney Book Group : Made available through hoopla, 2011
DESCRIPTION
1 online resource
ISBN/ISSN
9781423140146 (electronic bk.) MWT11426749, 1423140141 (electronic bk.) 11426749
LANGUAGE
English
NOTES
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service
Mode of access: World Wide Web