Note from the author -- Prologue: "Help me to create the happiest place on earth" -- Pulling back the curtain : the orientation -- Lesson 1: setting the stage for success -- Lesson 2: capture hearts and minds -- Lesson 3: it takes art and science -- Lesson 4: gather facts and feelings -- Lesson 5: be willing to change or be willing to perish -- Lesson 6: simplify the complex -- Lesson 7: the honeymoon will end -- Lesson 8: keep plussing the show -- Lesson 9: beyond orientation -- Lesson 10: the language of success -- Lesson 11: give back -- Lesson 12: communicate globally -- Lesson 13: work hard, play hard