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What's Your Problem? : Cut Through Red Tape, Challenge The System, And Get Your Money Back (2011, original release: 2011)

Call Number 381.34/YATES,J

(0 holds on 1 copy)
LocationCall NumberItem Status
Adult Nonfiction381.34/YATES,JAvailable
Published: New York, NY : HaperPaperbacks, [2011] ©2011
Edition:  First edition
Description:  xii, 258 pages ; 21 cm
ISBN/ISSN: 9780062009883, 0062009885, 0062009885 :,
Language:  English

Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver

Related Searches:
Customer services.
Consumer complaints.
Customer relations.
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