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Super Service : Seven Keys To Delivering Great Customer Service Even When You Don't Feel Like It, Even When They Don't Deserve It (2009)

Call Number 658.812/GEE,V

(0 holds on 1 copy)
LocationCall NumberItem Status
Adult Nonfiction658.812/GEE,VAvailable
Published: New York : McGraw-Hill, c2009
Edition:  Completely rev. and expanded
Description:  204 p. : ill. ; 24 cm
ISBN/ISSN: 0071625798 (alk. paper), 9780071625791 (alk. paper), 9780071625791, 0071625798,
Language:  English

Includes index

The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout Related Searches:
Customer services
Customer relations
Added--20090717 anf

Additional Credits:
Gee, Jeff

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