No votes yet
(Login to add yours)
Super Service : Seven Keys To Delivering Great Customer Service Even When You Don't Feel Like It, Even When They Don't Deserve It (2009)

Call Number 658.812/GEE,V

(0 holds on 1 copy)
LocationCall NumberItem Status
Adult Nonfiction658.812/GEE,VAvailable
Published: New York : McGraw-Hill, c2009
Edition:  Completely rev. and expanded
Description:  204 p. : ill. ; 24 cm
ISBN/ISSN: 0071625798 (alk. paper), 9780071625791 (alk. paper), 9780071625791, 0071625798,
Language:  English

Includes index

The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout

Login to write a review of your own.

Reviews by AHML cardholders
Reviews from other readers
Login to add this item to your list.

Lists can be used to compile collections of items that you may be interested in checking out at a later date. You may also create public lists and share your favorites with other AHML customers.
No tags, currently.

Login to add tags.

To create a multiple word tag such as Science Fiction, enclose both words in quotes, like: "Science Fiction"

Public Lists

H favorites by Harshitha
Lunch lady
Family Films by crossin
Best adult reads for young adults!
Looking for a good book? These titles were picked as the best written in the past year taking into account local teens' opinions!
Real Stories. REAL AWESOME.
STEM Kits by Mrs. T.
randy singer list by debbieghome