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Training Library Staff And Volunteers To Provide Extraordinary Customer Service (2006)
(Book)

Call Number 020.7155/TODARO,J

Available
(0 holds on 1 copy)
LocationCall NumberItem Status
Adult Nonfiction020.7155/TODARO,JAvailable
Published: New York : Neal-Schuman Publishers, c2006
Description:  viii, 160 p. ; 28 cm
ISBN/ISSN: 155570560X (alk. paper), 9781555705602 (alk. paper), 155570560X,
Language:  English


Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service

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