New York : Neal-Schuman Publishers, c2006
viii, 160 p. ; 28 cm ISBN/ISSN:
155570560X (alk. paper), 9781555705602 (alk. paper), 155570560X, Language:
Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service
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