New York : Random House, p2001
2 sound discs : digital ; 4 3/4 in ISBN/ISSN:
0553528734, 9780553528732, Language:
"A remarkable way to boost morale and improve results."--Cover
Read by Mallory Kasdan
In this parable, a fictional manager is responsible for turning a chronically unenthusiastic and unhelpful department into an effective team. Down the street from her office is Seattle's Pike Place Fish, a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying simple lessons learned from the fish market, our manager discovers how to energize those who report to her and effect an astonishing transformation in her workplace
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