No votes yet
(Login to add yours)
The Ultimate Question : Driving Good Profits And True Growth (2006)
(Book)

Call Number 658.1554/REICHHELD,F


Available
(0 holds on 1 copy)
LocationCall NumberItem Status
Adult Nonfiction658.1554/REICHHELD,FAvailable
Published: Boston, Mass. : Harvard Business School Press, c2006
Description:  xi, 211 p. : ill. ; 25 cm
ISBN/ISSN: 1591397839, 9781591397830,
Language:  English


Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number

Login to write a review of your own.

Reviews by AHML cardholders
Reviews from other readers

Login to add this item to your list.

Lists can be used to compile collections of items that you may be interested in checking out at a later date. You may also create public lists and share your favorites with other AHML customers.
No tags, currently.

Login to add tags.

To create a multiple word tag such as Science Fiction, enclose both words in quotes, like: "Science Fiction"

Public Lists

Deck the Halls by jkadus
Come solve these exciting and suspenseful YA mysteries!
Halloween by jkadus
Back to School by crossin
The Michael L. Printz Award is an award for a book that exemplifies literary excellence in young adult literature. Simply put: we love this list to find talented authors.
The Abraham Lincoln Award is awarded annually to the author of the book voted as most outstanding by participating students in grades nine through twelve in Illinois
2014 Alex Award Winners by Teen Services