Alexandria, Va. : ASTD, c2002
Series: ASTD Trainer's workshop series
xii, 207 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.) ISBN/ISSN:
1562863304 (pbk.), Language:
"Includes CD-ROM with ready-to-use Microsoft PowerPoint presentations."
Related Searches: Customer services -- Study and teaching (Continuing education)Customer services -- Study and teaching (Continuing education) -- Audio-visual aidsEmployees -- Training ofAdded--02/7Books with CD-ROM
Additional Credits: American Society for Training and Development
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